A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
The JobSquad Solutions Team is currently looking for a Service Tech to work at a company located in the Des Moines, IA area!
Job Title:
Service Tech Job Location:
Des Moines IA Pay and Hours for Job +
Benefits:
$50k to $55
K Job Description:
The Service Technician will establish, promote, and maintain relationships with all customers, co-workers, sales representatives, and others as appropriate. The ideal candidate is capable of working independently with minimal supervision. Hours may vary, and the position will require up to 30% travel.
Responsibilities:
Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards. Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed. Interact with customers reflecting courtesy, integrity, and good workmanship. Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems. Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines. Safeguard company and customer information and valuable equipment. Comply with pertinent safety codes and regulations, including OSHA standards. Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies. Promptly report any work-related accidents or injuries within 24 hours to designated personnel. Maintain customer confidence by keeping service information confidential. Clean and inspect company-provided service vehicles weekly. Assist in the training of new Service Technicians. Contribute to team objectives by supporting colleagues and participating in company initiatives as needed. Maintain the highest level of skills for service of specified systems. Provide status updates on service work performed on-site per sales ticket. Train customer personnel on equipment use. Understand that there may be other duties to perform as needed that are not itemized in this job description.
Qualifications:
High School Diploma/GED required. Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers. Five (5) years minimum of hands on installation or construction field. Prior experience in the Electrical, Automotive, HVAC, or Welding is a plus. Travel required. Will require proper coordination, and motor skills to work with power/hand tools as needed. Clean Driving Record & Valid Driver's License. The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. #AF12345
