Advanced Security Technician

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Advanced Security Technician in the North Charleston, SC area to support our fast-growing Security division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING

Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems. Diagnosing and troubleshooting system issues. Training/mentoring others within the team. Working as a valued team member on projects/installations to deliver quality results to our customers. Maintaining awareness of new and emerging technologies and their potential application on client engagements. Working with trades and subcontractors assigned to projects. Serving as a lead tech on smaller projects/installations.

Respond to routine, scheduled, emergency, and after-hours service calls in a timely mannerDiagnose, troubleshoot, repair, and replace defective components in security systemsPerform preventive maintenance on installed systems and ensure optimal performanceUtilize strong troubleshooting skills to identify and resolve equipment and software issuesAnalyze repair needs and provide effective solutions to customersComplete accurate and detailed service reports for proper invoicing and job tracking by the end of each dayEnsure all work complies with federal, state, and local regulations, as well as company safety policiesConduct system testing and checkout for new and existing installationsCollaborate with team members to improve service operations and customer satisfactionPerform additional duties as assignedInstall and support small or less complex security system projects as needed

WHAT YOU WILL BRING TO THE TEAM

3-5 years relevant experience.

Certifications in brands like Lenel, S2, AMAG, Genetec, Avigilon, Bosch, DMP, Honeywell, or similar.

Strong troubleshooting and problem-solving skillsAbility to work independently and manage multiple service callsGood communication and customer service skills

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed. On-call for critical systems maintenance may be required. First shift hours Monday Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules.

TRAVEL REQUIREMENTS

Travel as necessary to support company and customer needs.

DIRECT REPORTS

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the

U.S., MCA

has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the

MCA Way:

living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our Service First DNA culture. Service isnt just a motto for MCA; its an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE:

The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are better together. #LI-SG1