Field Service Technician I, Lead-Walmart- Ridgeville, SC Status:

Non-Exempt (hourly)

Department:

Field Service Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location.

This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location.

This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. Core Duties and Responsibilities Maintenance and service of fuel cells at customer sites.\nPerforming diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.\nPerforming specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.\nProviding emergency support service to customers as required.\nPurchasing tools, equipment, and parts for customer service and support as required.\nMay require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.\nMay include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.\nProviding regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.\nCompleting administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.\nExhibiting and enforcing safety procedures in the field or customer sites.\nTravel as required for business needs; expected to drive safely and to adhere to all traffic laws\nRepresent Plug Power in a professional manner at all times and in all interactions\nPerform other duties as assigned. Education and Experience Minimum high school diploma or equivalent with technical electrical coursework\nThree (3) or more years of direct experience in mechanical and electrical troubleshooting\nFormal training and education may be also considered in lieu of direct experience\nMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle\nMust be able to lift 50 pounds on regular basis unassisted\nKnowledge of lift truck operation and applications is highly preferred\nGeneral mechanical aptitude is required\nComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook\nDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels\nExcellent verbal and written communication skills\nCreativity in solving technical problems\nAbility to work independently\nUncompromising dedication to quality\nExceptional time management skills with the ability to handle multiple tasks\nPunctual and reliable\nTechnician must provide own standard set of tools - specific fuel cell tools to be provided by Plug Power Step 1 Requirements Technical Requirements All necessary onboarding/customer site training iscomplete (outlined on LMS training site)\nCreate work orders, order parts, properly close-outwork orders (OJT)\nEffectively utilizes email, text alerts, expense system,service portal, and other required systems (OJT)\nUnderstands and can demonstrate use of multimeter(OJT)\nSends accurate daily BOD and EOD reports (OJT)\nAppropriately escalates to tech support andmanagement when needed (OJT)\nUnderstands and can demonstrate how to clearalarms for H2 pad and dispenser (OJT)\nDemonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)\nPerform H2 pad and dispenser inspections (OJT) Non-Technical Requirements Shows a willingness to grow and learn; is accepting oftraining and coaching\nEmployee consistently demonstrates punctuality and reliability\nConsistently displays a positive and cooperative attitude\nTeam player who treats others with courtesy andrespect at all times\nStrong communication skills including verbal andwritten abilities\nCustomer service skills, representing PLUG in aprofessional manner at all times\nHonesty and integrity in all facets of work\nRole models safe work habits and consistently adheres to all safety standards in performance of jo duties\nDemonstrates adherence to all Field Serviceprocesses and procedures Step 2 Requirements Technical Requirements How to check floating and isolated grounds (OJT)\nAttend and participate in FS Technical Training Program (example: Romeoville, IL or similar)\nAbility to replace a stack on various GenDrive models(OJT)\nLOTO Hands On (OJT)\nUnderstands and can demonstrate how to receive / ship batteries and parts (OJT)\nAbility to remove and replace fueling nozzle (OJT)\nUnderstands and can demonstrate how to hook upand use HPTT (OJT)\nUnderstands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)\nCapable to reset H2 gas compressor (OJT)\nDemonstrated ability to lock cascade valves (OJT) Non-Technical Requirements Excellent task-oriented follow-through\nUses time productively and finds opportunities to make helpful contributions; even during low volume repair periods\nPractices and exhibits 5S standards\nCommunicates effectively to RSR and RSM level,ensuring management chain is kept informed of site level matters as needed\nWilling and able to respond to off-shift needs

Lead Requirements Technical Requirements Site Truck Availability:

All Lead Technicians are expected to ensure site truck availability at their designated customer sites.\nPlug Power's weekly availability target is 99%or greater\nSpecific availability requirements are determined by contractual obligations for each individual customer site. Availability requirements may vary at customer sites through the year depending on peaks.

Site Evaluation Score:

Site evaluations will be completed on a quarterly basis if not more and must receive a score equaling to average or excellent. Beyond site evaluation scores, Lead Technicians are also expected to maintain ownership of performance at assigned customer site(s). This includes accurate inventory maintenance and always maintaining 5S standards.

Hydrogen System Maintenance:

Lead Technicians are expected to maintain the following items related to hydrogen system maintenance Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites.\nManages preventative maintenance schedule to ensure hydrogen systems are maintained.\nRegularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems.\nEnsures daily pad inspections are completed and work orders are entered for identified deficiencies.\nCertifies efficiency audits are completed monthly or as required.

Non-Technical Requirements Customer & Internal Communication:

Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions.\nIf issues arise, proactively communicating with the Regional Service Manager to elevate concerns to their attention.\nSupports regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily.\nRegularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite.

Technician Development:

Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support. Leads by example and encourages professional and positive communications in all interactions. Regularly updates Resource Managers and Regional Service Managers.

Pay Rate:

$24.50 - $25.50 We offer a fantastic total rewards package at Plug, and a brief summary is below:\nBase salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we'd ask that you apply.\nThe above pay range, may not take into account local geographic pay variations. 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Lead Field Service Technician- Walmart- Ridgeville, SC