Copy of Field Service Technician

Copy of Field Service Technician Swan Analytical

USA INC - 3.0

Austin, TX Job Details 1 hour ago Qualifications Record keeping Sourcing Laboratory equipment maintenance Routine maintenance for instrumentation and control systems Equipment installation Equipment troubleshooting Mid-level Technical support Maintenance activity documentation Commissioning phase involvement Full Job Description Swan Analytical USA is seeking a Field Service Technician to join our dynamic team. The Field Service Technician will play a crucial role in ensuring the optimal functioning and performance of our analytical instruments at customer sites. As a Swan Field Service Technician, you will be responsible for on-site installation, maintenance, troubleshooting, and repair of our instruments, as well as competitors, providing outstanding technical support to our valued customers. This role will require up to 100% Travel (Mon-Fri only).

Key Responsibilities:

1.

Installation and Commissioning:

Install and commission SWAN analytical instruments at customer locations. Ensure proper calibration and configuration to meet customer specifications. 1.

Preventive Maintenance:

Conduct routine preventive maintenance activities to ensure instruments operate at peak performance. Keep detailed maintenance records and update service documentation. 1.

Technical Support:

Provide exceptional technical support to customers via phone, email, and on-site visits. Troubleshoot and diagnose issues with instruments promptly and effectively. 1.

Repair and Upgrades:

Perform instrument repairs, replacements, and upgrades as required. Coordinate with the support admin and manager to source and order replacement parts. 1.

Customer Training:

Train customers on the proper use, maintenance, and calibration of water instrumentation. Offer guidance on optimizing instrument performance. 1.

Documentation:

Maintain accurate service records, equipment logs, and reports. Ensure timely submission of service reports and required documentation. 1.

Continuous Learning:

Stay up to date with SWAN's product advancements and industry trends. Participate in training programs and workshops to enhance technical knowledge.