Auto Claims Operations Manager - Scanner Ops

Auto Claims Operations Manager - Scanner Ops Lewisville, TX Job Details Full-time $70,000 - $80,000 a year 1 day ago Benefits Profit sharing 401(k) Paid time off 401(k) matching Qualifications Preventative hardware maintenance Operations management Handling insurance claims Equipment installation Equipment malfunction troubleshooting Mid-level Driving Hardware support Technical skills instruction Training & development Equipment inventory management Escalation handling

Technical Proficiency Full Job Description Benefits:

401(k) 401(k) matching Competitive salary Paid time off Profit sharing Training & development About PDR-Team PDR-Team supports hail events by combining best-in-class operations with our Colibri hail scanning technology. We work fast, organized, and with strong coordination between our U.S. team and our Europe-based hardware/software support team. Role Summary We are hiring a Technical Operations Manager to own Colibri scanner operations in the U.S. This role is hands-on and travel-ready: deploy the scanner to job sites, keep it running (maintenance + troubleshooting), and train others. Assembly/build work stays primarily in Germany — your focus is deployment readiness and field performance. Why we're hiring now Our current scanner manager is leaving at the end of February (returning to Switzerland). We need a replacement ready for hail season starting in March. What success looks like (first 90 days) Understand the scanner end-to-end and operate it independently Deploy and set up the scanner independently (site setup + readiness checks) Troubleshoot issues independently and coordinate escalations with the Europe team Identify and implement at least one improvement to make deployments smoother/faster Core Responsibilities (after 90 days) Own deployments independently (setup, readiness, and daily operations) Own maintenance independently (preventive maintenance + troubleshooting) Train new operators and document best practices In Scope Deployment (setup, readiness, field ops) Maintenance (preventive + troubleshooting) Training (new operators + documentation) Startup flexibility (adjacent support areas) Inventory and organization of storage (scanner equipment + overall CAT equipment) Support running a CAT site with guidance/support (when needed) Occasional back-office support (e.g., invoicing support) when priorities require it Must-Have Skills Prior hands-on experience in the automotive industry OR demonstrated experience working in/with the insurance claims process Strong technical affinity — proven ability to quickly learn and independently operate new hardware and software systems Hands-on hardware maintenance and troubleshooting experience — must be able to provide a concrete example Comfortable towing and driving larger vehicles and trailers, including ~30 ft trailer Highly independent and self-directed — able to own outcomes without day-to-day supervision Willing and able to travel on short notice, with trips of 1-2 weeks duration Comfortable collaborating remotely with an international hardware/software support team Travel & schedule Estimated travel: ~60% (typical trips 1-2 weeks depending on hail events) Must be flexible for short-notice deployments during hail season Physical requirements Able to lift/carry heavy equipment and perform setup tasks Able to climb ladders and work safely around equipment and trailers Compensation & incentives W-2 (salary), full-time Target salary range: $70,000-$80,000 (depending on experience) Profit-share / performance incentive: defined based on company performance and role contribution 90-day introductory period supported by a clear 30-60-90 plan Travel compensation (when overnight travel is required) Per diem: $70/day

Lodging:

up to $120/night Fuel/business travel covered If a job site is more than a 6-hour drive away, flights home are provided every second week After two months of continuous travel, the manager may work two weeks locally in the Dallas region Equipment provided Company computer + phone (and iPad if needed for operations) How to apply Submit your resume. If you are a fit, we will schedule a quick screen call and walk you through the next steps.