Elements of the Role The role is responsible for installation, customer training, trouble shooting and repair of the company's CNC plasma, laser, router, waterjet, and oxyfuel cutting machines. Develop ability, through training, to install and troubleshoot all components of the company's complex 3 and 5- axis cutting machines including, but not limited to, chassis, frames, rails, bridge, tool carriages, mechanized motion systems, electronics and other integrated components. Use knowledge and ability to independently install, update, train and troubleshoot machine controls, nesting software, soft process logic control, electrical drives, and HMI software. Train customers and machine operators on machine use and general maintenance procedures. Provide best-in-class service and support to customers. Provide feedback to engineering and operation teams on error codes identified during service calls. Provide proactive maintenance advice to customers to enhance cutting machine reliability. Assist customers with troubleshooting and problem solving related to mechanical components and support systems of the company's cutting machines via phone. Requirements Strong mechanical aptitude Ability to travel up to 25% or more of the time and leave on (sometimes) short notice. Satisfactorily pass a background check. Pass a drug screening. Ideal Candidate Profile Above-average understanding of electrical circuitry, drives, motors, and automation controls. Experience with high-voltage or 3-phase electrical. Minimum 3 years' automation experience; 5 years preferred. Experience with CNC machining and troubleshooting and repair. Experience in servicing mechanized systems which utilize PLC or similar control software desired. Experience providing on-site and phone support desired. Proven ability to communicate complex concepts independently and effectively to customers or other team members. Ability to efficiently manage and maintain schedule. Positive attitude. Excellent customer interaction skills, including adaptability, empathy, patience, self- control, clear communication skills, effective listening, and taking responsibility. Ability to work efficiently and with integrity and respect in both independent and team environments. Role Expectations Provide service both in-house (phone) and on-site with 25% or more travel required. Perform work in accordance with the company's quality system. Complete assigned preventative maintenance and service assignments on time and to specifications or other designed requirements. Meet the needs of internal and external customers. Maintain and foster a team environment by helping other team members meet their objectives, and being on-time and ready to perform scheduled and assigned roles responsibly. Look for opportunities for methods of continuous improvement. Guide each customer's service experience well, from start to finish. Provide clear and impeccable on-site and over-the-phone communication with customers and internal employees.

Job Type:

Full-time Pay:

$20.00 - $27.00 per hour

Work Location:

In person