Field Service Lead Technician

Field Service Lead Technician Virginia Transformer Corp. - 2.3 Roanoke, VA Job Details Full-time 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Customer communication Microsoft Excel Microsoft Outlook Microsoft Office Driver's License Full Job Description About the

Company:

US Secretary of Energy, Jennifer Granholm said, "With what Virginia Transformer is doing, they are at the center of how we're going to build out the backbone of our clean energy future." Virginia Transformer and Georgia Transformer Corp., is "the engineering firm that makes transformers." We are the largest US-owned manufacturer of electric transformers in North America and have been helping to secure the reliability and resilience of our country's electric grid for more than 50 years. We produce power transformers for any conceivable application - GSU, substations, auto-transformers, grounding transformers, drive duty, rectifier, exciter, voltage regulator, and other. The company is experiencing steady and sustained growth and serves every part of US industry from its six state-of-the-art North American facilities. We are actively looking for individuals who want to be part of a high-growth company and who want to share in the pride we have in ensuring American manufacturing continues to flourish. Without reliable power, manufacturing cannot operate. That is where we - and you - come in. Join us.

Job Title:

Field Services Lead Technician Location:

Roanoke, VA Department:

Field Services Reports To:

Field Services Manager Position Summary:

Virginia Transformer is seeking a skilled and experienced Field Services Lead Technician to join our team. The Field Services Lead Technician will be responsible for leading on-site service activities, ensuring technical issues are resolved efficiently, and maintaining high standards of customer satisfaction. This position is critical in delivering exceptional field services through hands-on technical expertise, leadership, and communication.

Key Responsibilities:

On-Site Service Leadership :

Lead field service technicians during on-site work, providing guidance and ensuring adherence to safety and quality standards.

Technical Problem Solving :

Diagnose and resolve technical issues on-site, coordinating with internal teams and customers to implement effective solutions.

Customer Interaction :

Serve as the primary on-site contact for customers, ensuring clear communication regarding work progress, issues, and outcomes.

Scheduling and Coordination :

Assist in coordinating field service schedules to ensure timely completion of jobs and alignment with customer needs.

Training and Mentorship :

Mentor and train junior technicians, sharing knowledge and expertise to build team capability.

Documentation :

Prepare detailed reports of on-site work, including diagnostics, resolutions, and recommendations for follow-up actions.

Equipment Management :

Ensure all necessary tools, parts, and equipment are available and in good condition for on-site work.

Qualifications:

Education :

Associate degree in a technical field or related area is preferred.

Experience :

Prior experience as a field service technician or lead, ideally within the transformer or electrical industry.

Technical Skills :

Proficiency in troubleshooting electrical and mechanical systems. Strong computer skills, particularly in Microsoft Office Suite (Word, Excel, Outlook).

Soft Skills :

Excellent verbal and written communication skills to interact effectively with clients, technicians, and management. Strong organizational skills, with the ability to manage multiple tasks and priorities in a dynamic environment. Ability to remain calm under pressure and solve problems efficiently.

Interpersonal Skills :

Proven ability to work collaboratively in a team setting. Commitment to delivering excellent customer service and resolving issues diplomatically.

Certifications :

Relevant technical certifications (e.g., electrical systems, safety) are a plus. Why Join Us? At Virginia Transformer, you'll be part of a team dedicated to providing high-quality products and services in the power transformer industry. We offer competitive salaries, opportunities for professional growth, and the chance to work with cutting-edge technology in a dynamic and supportive environment. #IND2

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person