What You'll Do:

Customer Service is the core of our focus at RDS. As one of our representatives with our clients, communication capabilities across multiple forms (email, chat, and phone) is key. Providing on-site hardware and phone support including diagnosing and solving equipment and software issues Create and update incident records for tracking and documenting issues or requests Regular communication with customers, providing updates on open issues while you maintain a positive working relationship with multiple clients. Troubleshoot possible software or hardware issues onsite a customers location, reporting bugs and replacing failed equipment. Assisting in preparation, configuration and installation of POS equipment Maintaining parts inventory. Good driving record and able to travel to customer sites in your area Provide after-hours/weekend/holiday support as part of the paid on-call rotation Expand your knowledge of components, applications, and business activities to advance your abilities and responsibilities for promotion opportunities

What You'll Need:

Strong communication, presentation, and interpersonal skills. Strong organizational, planning, and time-management skills. Can handle high call volume in high-pressure situations (Doesn't happen everyday but from time to time major outages can happen resulting in a stressful shift, we try to help you through as we are all going through it together) Be able to anticipate problems and offer solutions to find ways to accomplish what needs to get done. Decisive problem-solving skills with advanced listening and coping skills. Good driving record and able to travel to customer sites in your area Background and motor vehicle record check required Qualifications/Credential's we prefer and look for: General IT proficiencies Troubleshooting and diagnostic skills PC hardware understanding (A+ Certification a plus) Operating Systems knowledge: Windows, 7, 10, Server 2008, Server 2012 SQL Database basics a plus but not required Office suite applications, email clients, browsers Security practices - passwords, firewalls, antivirus, and anti-malware Remote desktop support, FTP POS Systems knowledge a plus but not required

What Would Be A Plus:

Being fluent in English and Spanish. Experience working in a grocery store environment. Experience working in POS Support position and working with NCR products ISS45/Encor/Storeline. (Higher Starting Pay Opportunities) POS and/or Networking Certifications.

Benefits:

Paid Vacation & Personal Days Opportunity for Overtime Pay Medical, Dental, and Life Insurance 401

K Plan Travel Opportunities Company Laptop Job Type:

Full-time, including weekends and late evenings occasionally, occasionally overnight installs. Paid On-Call afterhours and weekends on a rotational schedule, however emergency situations can happen requiring immediate dispatch.

Job Type:

Full-time Pay:

$21.30 - $26.30 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Application Question(s): This position routinely requires traveling via company vehicle to Spokane, Yakima, Wenatchee, and other small northern border cities. Will that be a problem?

Willingness to travel:

50% (Preferred)

Work Location:

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