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Field Service Technician I
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at Canon USA & Affiliates in Spokane, Washington, United States
Spokane, WA (In Person)
$47,122 Salary, Full-Time
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Job Description
at Canon USA & Affiliates in Spokane, Washington, United States Job Description About the Role If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA , a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. Your Impact In this position, you'll be accountable for:
- Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction skills.
- Maintaining the performance of assigned machines.
- Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.
About You:
The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID- 19 vaccination and other measures relating to COVID
- 19. Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). In accordance with applicable law, we are providing the anticipated rate for this role: $19.00
- 26.31 hourly. This role is eligible for a transportation allowance. Company Overview About our Company
- Canon U.