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Associate Field Service Representative
Career Insights for Field Service Technician
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Based on Wisconsin data
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What they do
A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
$51,729 / year median in Wisconsin
+12% projected growth
Job Description
ES AMER ESS
division is currently seeking a Associate Field Service Representative in Appleton, WI. The expected annual salary range for this role is $56000 - $83000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire. ## What you'll do: Eaton's Engineering Service & Systems Division is seeking an Associate Field Service Representative to join our team. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:- Provide field service assistance to customers by supporting Eaton field service representatives by performing installation, startup, maintenance, repair, and electrical power distribution equipment modification.
- Assist office personal & field service team with assigned tasks
- Assist with shipping & receiving
- Perform warehousing & material handling
- Prepare materials, test equipment and tools so that jobs are properly staged for success
- Be responsible for both stock and special order inventory management
- Maintain records and data entry around reports
Team Benefits:
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Career growth, mentorship and safety training
- Company toolkit and phone
- Tuition assistance for ongoing learning
- Leads program with bonus pay
- Opportunities across 32 service branches ##
Skills:
Position Success Criteria:
- Proficient computer skills
- Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
- Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
- Must possess and maintain a valid driver's license in order to occasionally operate Eaton fleet pool vehicles
- Must have the ability to work variable hours, including nights & weekends, and travel within the district / state / region / country based on customer requirements.
- Successfully complete and maintain compliance with Eaton's safety program and policy.
- Submit to periodic customer required background and drug screenings.
- Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel.
Qualifications:
Basic Qualifications- High School Diploma or higher
- Must be able to work in the US without corporate sponsorship now or in the future
- No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation Preferred Qualifications
- 2-year technical degree or similar experience in military training
- Minimum 2 years of electrical or mechanical industry experience
- Experience in basic testing and servicing electrical distribution and control systems is highly desirable.
- Forklift or industrial equipment operation
- Experiencing in wiring, reading wiring diagrams and understanding schematics
- Proficient with hand and power tools for equipment assembly
- Works well under time constraints and in stressful situations
- Collaborates effectively with the team to meet project deadlines
- Problem-solving and logical thinking skills
- Ability to obtain and maintain a valid TWIC card
- Must have a valid driver's license All positions may require participation in video and in-person interviews as part of the hiring process.