A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Field Service Technician Gordon Flesch Company 401(k) United States, Wisconsin, Madison Aug 21, 2026 Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.
In this role you will:
Complete technical training as assigned both at GFC locations and at manufacturer's national training facilities
Develop ability to work independently
Primarily service printers and Multi-Functional Devices
Become proficient in servicing assigned equipment
Troubleshoot basic connectivity issues (print/scan)
Update and maintain machine firmware as needed
Assist in software installations and support
Maintain accurate car stock inventory
Efficiently manage service call assignments based on location and priority levels
Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
Provide quality customer service with both internal/external customers
Miscellaneous duties as assigned You should have: High school diploma or equivalent
Good organizational skills
Good verbal and written communication skills
Proficient use of company-provided technology such as: laptops, smartphones, and software applications
Ability to pass drug screenings and background checks as required
Ability to lift 75 pounds
Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements
Access to reliable vehicle with secure storage for all company issued property
Preferred Qualifications:
Basic understanding of electronics and mechanical systems
Basic understanding of network connectivity The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to: www.gflesch.com/careers. Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.
