A Field Service Technician services and repairs equipment and machines in a variety of customer locations such as residential, commercial, or industrial settings. Workers in this field can specialize in the diagnosis, maintenance, and repair of industrial, hardware, construction or electronic equipment just to name a few. These roles may work in a variety of remote locations and can travel up to multiple locations in a day.
Madison, WI Job Details Full-time $21 - $25 an hour 17 hours ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance Opportunities for advancement Flexible schedule Life insurance Qualifications Abatement remediation method Estimating software Customer communication Serving clients Customer service In-person customer service Fire restoration Estimating software for insurance claims Company vehicle operation Driver's License Xactimate Flood restoration Power tools Asbestos abatement Full Job Description Overview Join our dynamic team as a Water Mitigation Lead Technician and become a vital part of restoring properties affected by water, flood, fire, and mold damage. In this energetic role, you will lead mitigation projects, ensure safety protocols are followed, and deliver exceptional customer service to clients facing urgent restoration needs. Your expertise will help communities recover quickly and efficiently while maintaining high standards of quality and safety. This position offers the opportunity to develop your skills in the restoration industry while making a tangible difference in people's lives. Responsibilities Lead water damage, flood, fire restoration, and mold remediation projects from start to finish with enthusiasm and precision. Conduct thorough assessments of affected areas using hand tools, power tools, moisture meters, and Xactimate estimating software to determine scope of work. Operate company vehicles safely for on-site travel and transportation of equipment and personnel. Implement safety protocols including PPE (Personal Protective Equipment) use and respiratory protection to safeguard yourself and team members during all restoration activities. Perform cleaning tasks such as debris removal, and surface sanitation to prepare sites for repair or reconstruction. Respond promptly to emergency calls for water extraction, flood mitigation, or fire damage restoration with on-call coverage as needed. Communicate clearly with clients to explain procedures, set expectations, and ensure excellent customer service throughout the project lifecycle. Qualifications Proven experience in the restoration industry or related fields such as construction or emergency response readiness. Knowledge of water damage restoration, flood mitigation, fire restoration, mold remediation, and asbestos abatement processes. Ability to operate hand tools, power tools, Xactimate software, and company vehicles confidently and safely. Familiarity with safety protocols including PPE use and respiratory protection standards. Strong customer service skills with a positive attitude toward helping clients through stressful situations. Experience with cleaning techniques such as carpet cleaning and debris removal is preferred. Valid driver's license with a clean driving record; construction experience is a plus but not required. Join us in delivering rapid response solutions that restore homes and businesses while building your career in a fast-paced, rewarding environment!
Pay:
$21.00 - $25.00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Life insurance On-the-job training Opportunities for advancement Paid time off Paid training Vision insurance
