Shop Technician

Performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment Mentors Trainees and/or Service Technicians Conducts or supports customer clinics Performs diagnostics and repairs in the field, as required/needed Accountable for billable time and assigned work orders Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information May participate in Service EDUCATE Training programs required for the development of skills and knowledge Operates and maintains vehicles, tools and equipment required to perform job responsibilities Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains current knowledge of dealer offered and competitive products Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment Experience communicating effectively verbally and in writing Must have an adequate toolset to perform job responsibilities High School Diploma, GED, or equivalent experience required; Associates degree preferred Valid driver's license required; CDL (Commercial Driver's License) preferred

Physical Demands:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is frequently required to stand and walk; frequently required to reach with both arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this Job include close vision.

Work Environment:

The work environment characteristics described here are representative of the environment the job holder will encounter. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate to loud.