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Job Description
Shop Service Technician Position Summary:
The Shop Service Technician is responsible for performing preventative maintenance, diagnostics, and repair work on both DEUTZ and non-DEUTZ products at the DEUTZ Power Center facility. This position works closely with customers, Parts Specialists, and the Service Supervisor to ensure high-quality service and customer satisfaction. The ideal candidate is dependable, safety-focused, customer-oriented, and adaptable. They possess strong troubleshooting abilities, excellent communication skills, and a positive, team-oriented attitude.
Essential Duties and Responsibilities:
Perform preventative maintenance, diagnostics, and repair work on DEUTZ and non-DEUTZ equipment. Diagnose mechanical issues and determine appropriate repair solutions. Assist in resolving customer concerns and service-related issues in a timely manner. Collaborate with the Sales & Operations Manager to maintain a clean, organized, and professional facility appearance. Plan repair methods and establish efficient work sequences for assigned jobs. Pre-order all parts and materials necessary to complete assigned repairs. Complete repairs safely, efficiently, and according to company standards. Ensure all assigned repairs are completed accurately and on schedule. Verify equipment functionality and cosmetic condition upon completion of repairs. Return all unused parts and materials in accordance with DEUTZ Power Center return guidelines. Maintain a clean, safe, and organized work environment. Communicate with customers professionally, honestly, and respectfully at all times. Document identified failures and corresponding repair solutions. Complete work orders, service reports, and time sheets accurately and promptly. Consult with the DEUTZ Service Department as needed to ensure repair accuracy and authorization. Follow all company policies, procedures, and safety regulations. Assist with warranty claim processing and customer invoicing. Perform additional duties as assigned.
QualificationsRequired Qualifications:
High school diploma or
GED. 2-4
years of diesel engine repair experience. Proficiency with basic computer applications and portable diagnostic equipment. Strong mechanical aptitude and troubleshooting skills. Ability to work independently with minimal supervision.
Preferred Qualifications:
Strong working knowledge of DEUTZ diesel engines. Experience diagnosing and repairing natural gas (NG) and compressed natural gas (CNG) engines. Experience working with Tier 3 and Tier 4 emissions systems. Certification or formal training in heavy equipment and diesel engine repair.
Skills and Competencies:
Strong verbal and written communication skills. Excellent customer service and interpersonal abilities. Effective problem-solving and analytical skills. High attention to detail and commitment to quality workmanship. Strong time management and organizational skills. Ability to prioritize tasks and manage multiple responsibilities. Self-motivated with a positive and professional attitude. Commitment to workplace safety and teamwork.
Supervisory Responsibilities:
None. This position is an individual contributor role.
Travel Requirements:
Occasional domestic and international travel may be required (0-10%), based on business needs.
Physical Requirements:
Ability to stand and walk for extended periods in a shop environment. Ability to lift, carry, push, and pull equipment and components as required. Exposure to varying weather conditions, moving mechanical parts, and elevated noise levels. Ability to safely perform physical tasks associated with equipment maintenance and repair. Equal Employment Opportunity Statement DEUTZ is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, performance, and business needs. DEUTZ does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, military or veteran status, citizenship status, or any other status protected by applicable federal, state, or local law. DEUTZ is committed to fostering an inclusive workplace where all employees are treated with dignity and respect and have the opportunity to succeed.
Job Type:
Full-time Pay:
$31.00 - $40.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance
Experience:
heavy equipment repair: 2 years (Required) Willingness to travel: 25% (Preferred)
