Rapid Response Rental Technician James River Equipment - 3.2 Garner, NC Job Details 15 hours ago Benefits Health savings account Paid holidays Disability insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Customer communication Forklift servicing In-person customer service Company vehicle operation Driver's License DOT Physical Certification Computer skills Mechanical troubleshooting Full Job Description Join the team at James River Equipment in Raleigh Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace. A Day in the

Life:

Rapid Response Rental Technician Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment (such as aerial lifts, forklifts, telehandlers) to prevent customer downtime Follows all safety rules and regulations in performing work at customer site, with safe travel to/from customer sites Ability to successfully complete component replacements (motors, valves, sensors, control boards) and advanced repairs (electrical, hydraulic, mechanical systems) Ability to educate customers on proper use of equipment to avoid future issues Maintain records and account for all time, parts, and supplies used in repairing and servicing rental equipment, with the ability to determine if a replacement rental is necessary Communication with dealership rental team to ensure proper billing, notification of downtime or replacement equipment, and ability to work with rental sales professionals to ensure customer satisfaction Need to

Succeed:

Experience as a mechanic diagnosing, maintaining, and repairing rental equipment required, specifically aerial lifts (boom & scissor lifts), forklifts, and telehandlers Valid driver's license with ability to be insured on company policy and medical DOT card required to operate company field service truck Excellent customer service and communication, with bilingual communication skills preferred Coachability and willingness to continue learning through training on rental equipment as needed Recent and regular computer use, specifically in running codes and submitting work order information, is required About the Benefits In addition to competitive pay (negotiable based on experience) and monthly technician incentive bonus eligibility, the successful candidate will receive: Extended health, dental, and vision insurance (day one of employment) Health savings account options Flexible spending account options Disability and life insurance 401k with employer match and profit share (after 90 days of employment) Annual tools and PPE allowance Paid time off and paid holidays Employee recognition rewards program Opportunities to attend a yearly cruise for top performers Opportunities for leadership and professional growth Quarterly group outings, company events, and employee recognition programs Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do! For more information about what it's like to work at James River Equipment, please visit our website at www.jamesriverequipment.com