Field Technician - Heavy Equipment Dealership

Description:

Department:

Service Reports To:

Service Manager Location:

Artesia, New Mexico Job Overview Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction. Key Responsibilities Equipment Maintenance & Repairs Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes. Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently. Customer Support Respond promptly to service requests at customer job sites. Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules. Ensure customer satisfaction by minimizing equipment downtime. Documentation Maintain accurate service records, including repair logs, parts used, and labor time. Provide detailed feedback on equipment performance and potential issues to the Service Manager. Safety and Compliance Adhere to all safety protocols and guidelines when working on equipment and job sites. Ensure compliance with company policies, local regulations, and industry standards. Collaboration Work closely with the service team to prioritize and schedule fieldwork. Provide feedback on equipment usage and potential improvements to rental operations.

Requirements:

Qualifications Education:

High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics preferred.

Experience:

2+ years of experience in heavy equipment maintenance and repair. Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.

Technical Knowledge:

Strong understanding of hydraulic, electrical, and mechanical systems. Proficiency with diagnostic tools and repair equipment.

Skills:

Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills to interact with customers and team members. Ability to work independently and manage time effectively.

Licenses and Certifications:

Valid driver's license required; CDL preferred. Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus. Physical Requirements Ability to work in outdoor environments, including inclement weather. Capability to lift and move heavy parts and tools (up to 75 lbs.). Willingness to travel within the assigned territory and occasionally work extended hours & overnight What We Offer Competitive hourly wages with opportunities for overtime. Comprehensive benefits package, including health, dental, vision, and retirement plans. Company-provided tools and equipment for fieldwork. Ongoing training and development opportunities. Join Our Team At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply. Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.