High End and Sealed System Appliance Repair Technician (4+YEARS EXPERIENCE REQ) NOT A HVAC POSITION

"Because the customer has a need we have a job to do! - Barb Kissane..owner" Tiger Mechanical has partnered with some of the worlds largest manufacturers to be the preferred service provider in the Phoenix market. We are looking to fill 2 positions as service technicians. The Service Technician position is responsible for ensuring excellent customer service experience in our customers homes . The Service Technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer's home, diagnosing, providing accurate quotes, ordering parts and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Tiger Mechanical in the most professional and proficient manner.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct appliance diagnostics and repairs in consumer's homes or other locations.
• Resolve or educate Tiger Mechanical customers as needed.
• Drive a service vehicle through an assigned route to multiple repair locations.
• Record/notate service provided to customer onto company provided iPad.
• Achieve performance standards for productivity and efficiency.
• Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.
• Maintain high level of skill and proficiency in appliance repair.
• Attend all training, meetings, and other events as required.
• Wear designated uniform & maintain standards of personal grooming & appearance consistent with Tiger Mechanical values.
• Maintain a dedication to providing exceptional customer service
• Perform additional duties as assigned

• POSITION REQUIREMENTS

• High school diploma preferred.
• Certification in appliance repair or AAS degree preferred.
• Refrigeration School Graduate with EPA or CFC Certification preferred
• Minimum of 5 years experience in the appliance industry. High end brands preferred.
• Must provide verifiable, stable work history
• Must be able to lift up to 100 pounds
• Valid Arizona Drivers License
• Pass a background check and drug test

• KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Ability to diagnose and repair major appliances
• Strong team orientation
• Read and interpret wiring diagrams, schematics and other service information.
• Must have strong communication skills.
• Demonstrate empathy for consumer's needs and requirements
• Able to drive a service vehicle to through a daily route to consumer's home.
• Possess strong problem solving and critical thinking skills

• REQUIRED LANGUAGES

• English
• Spanish a plus

• COMPANY DESCRIPTION

• As a veteran-owned and operated service company, Tiger Mechanical sets the professional standard in the appliance service business.

As one of the few ROC licensed businesses in the State of Arizona, the company takes great pride in professionalism in its technicians, staff and unparalleled customer service. Most recently Tiger Mechanical has partnered with one of the largest parts distributors in the South West, allowing the company the advantage and convenience of having access to over one million dollars of inventory at all times. Also we partnered with several of the largest manufacturers to be the preferred service provider in the Phoenix market.

• EXPERIENCE COUNTS

• Tiger Mechanical's longevity in the market place and industry experience will offer you a great team member experience. The company is among the few elite appliance repair companies in Arizona that is both licensed and certified to provide factor-authorized warranty service on multiple premium brands. Its technicians and staff receive regular training and support.

• AWARD WINNING

• Tiger Mechanical embodies many values important to its team members.

The company continuously focuses on establishing itself as the most dependable and knowledgeable repair business in Arizona. Tiger Mechanical is proud to have achieved may high-ranking award, certifications, and licenses throughout the years.

Job Type:

Full-time Pay:

$50,000.00 - $100,000.00 per year

Benefits:

401(k) matching Company truck Dental insurance Fuel card Health insurance Life insurance Paid time off Paid training Safety equipment provided Vision insurance

Experience:

Appliance Repair:

3 years (Required)

Work Location:

In person