Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom On some days, you may even:
Travel throughout the region for local customer support or even countrywide travel
Assist the Field Project Manager on larger system startups
Act on behalf of the District Service Manager to resolve operational issues as required This may be the next step in your career journey if you have:
An Associate degree, vocational education, or similar experience in HVAC/R, electronic or electrical discipline or military training equivalence
2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience.
EPA Universal Certification
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and theory of operation manuals
Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
Movement of service equipment weighing up to 50 pounds What we have for you: Within your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid.

Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us. 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