Service Coordinator
- HVAC NY Mechanical Contractor
- HVAC New Hyde Park, NY Job Details Full-time $35
- $40 an hour 3 days ago Benefits Health insurance 401(k) Paid time off Life insurance Qualifications Practicing in a sourcing or procurement role Customer communication Contract management Interpersonal skills ERP systems Logistics Dispatching HVAC Organizational skills Dispatch software communication Customer support Phone etiquette Mechanical knowledge Logistics planning Air conditioning Full Job Description About the Company An established commercial mechanical contracting company serving the New York City metro area for over 75 years is seeking an experienced HVAC Service Dispatcher.
Our work is exclusively commercial, including office buildings, retail, entertainment, education, and recreational facilities. We perform little to no residential work. Position Summary The Service Coordinator oversees the daily activities of 20+ field service technicians and serves as the primary point of contact between our customers, our technicians, and our service leadership. This position reports to the Vice President of Service. This is an experienced role. We are looking for someone with a substantial background in an HVAC service office who understands the equipment well enough to interpret what a customer or technician is describing, who can maintain a calm and professional tone with customers during urgent situations, and who can assess technician skill sets in order to assign the appropriate technician to each call. Key Responsibilities Dispatch 20+ field technicians daily, assigning work based on technician skill level, location, and call urgency Receive and triage incoming emergency service requests and communicate accurate response expectations to customers Develop and maintain the daily and weekly service schedule Contact preventative maintenance contract customers to schedule their visits and ensure contract obligations are met on time Purchase materials for maintenance work, including creating purchase orders and placing orders with supply houses Enter technician time into our ERP system accurately and within payroll deadlines, coordinating with the office manager and payroll Maintain detailed working records on preventative maintenance customers, including site contacts, installed equipment, and recurring issues, to support well-informed dispatch decisions Follow up with customers and vendors and keep customer account information current Serve as the day-to-day communication link between the field, the customer, and service leadership Qualifications Multiple years of dispatching or service coordination experience within a commercial HVAC or mechanical service department Working knowledge of HVAC system components and their operation Experience ordering HVAC parts and equipment from supply houses Experience with a field service management or ERP platform such as ECI GlobalEdge Sound judgment in prioritizing competing service demands Professional composure and strong verbal communication skills when working with customers under pressure Strong organizational skills and the ability to establish and maintain effective processes independently Ability to manage frequent interruptions and shifting priorities throughout the day Preferred Qualifications Prior field experience in the trade Familiarity with union labor environments Experience supporting preventative maintenance contract programs Schedule and Location Monday through Friday, 8:00 AM to 5:00 PM, with an unpaid one-hour lunch. This position is based in a Long Island office and is not eligible for remote work. Emergency calls received outside of business hours are handled by a dedicated call center and a scheduled on-call technician. Benefits Health insurance Life insurance 401(k) Paid time off
Job Type:
Full-time Pay:
$35.00
00 per hour
Benefits:
401(k) Health insurance Paid time off
Experience:
Dispatching:
2 years (Required)
Work Location:
In person
