Inside HVAC Technical Support Consultant

Inside HVAC Technical Support Consultant Lennox International - 3.2 Richardson, TX Job Details Full-time $51,000 - $77,000 an hour 6 days ago Qualifications Technical documentation SAP Equipment installation Process improvement Equipment malfunction troubleshooting Consulting experience Mid-level Technical support High school diploma or

GED HVAC

system installation Analysis skills Refrigeration Technical writing HVAC system repair Productivity software 2 years Communication skills Mechanical troubleshooting Client interaction via phone calls Full Job Description Lennox (

NYSE:

LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us. This consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. Duties include, but are not limited to: Provide troubleshooting and installation assistance for HVAC/R equipment. Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution. Provide technical documentation to contractors, engineers, and other personnel. Guide callers to the appropriate field personnel if first-hand attention is required. Document call information in the call-tracking database in case additional follow-up is required. Identify and help implement process improvements. High school diploma or equivalent experience required. At least 2 years of related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. Strong knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills. Strong customer service skills. Strong analytical and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred.