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Electro-Mechanical Technical Support Technician
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Fox Valley Elevator
Appleton, WI (In Person)
$56,297 Salary, Full-Time
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Job Description
Fox Valley Elevator is a leading manufacturer of high-quality residential elevator systems. We're growing and looking for a mechanically skilled professional who wants to get off the road and into a stable, predictable, office-based role. This position is perfect for someone with HVAC, mechanical, electrical, or field-service experience who enjoys troubleshooting but wants a consistent daily routine. What You'll Do Remote Troubleshooting for elevator systems via phone and email Support field technicians with step-by-step guidance using schematics and manuals Ensure code compliance for residential elevator installations Provide parts quotes and coordinate with vendors Assist with modernization projects for legacy elevator systems Deliver training to installation technicians Document issues, track KPIs, and support call-center operations Build strong customer relationships and provide clear, professional communication What Makes You a Great Fit Strong problem-solving mindset… Strong mechanical aptitude (HVAC, mechanical, electrical, elevator, or similar background) Ability to read wiring diagrams, schematics, and service manuals Excellent communication skills Comfortable using computers, CRM systems, and ticketing tools Strong problem-solving mindset and customer-first attitude No degree required — hands-on experience matters most. Preferred (Not Required) Elevator industry experience CET, PMP, or other technical certifications Experience training technicians Knowledge of residential elevator codes Familiarity with modernization or legacy equipment PLC Mitsubishi and Siemens product s. Work Environment Office-based role with predictable daily routine Occasional site visits Extended phone/computer work Light lifting (up to 75 lbs) Benefits Health, dental, and vision insurance 401(k) with company match PTO + paid holidays Professional development opportunities Supportive, innovative team culture Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization.