Service Manager

Join Julio Jones Kia as a Service Manager in Tuscaloosa, AL, where you will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow. You will lead a team of service advisors and technicians, driving performance and maintaining high standards of quality and satisfaction. Responsibilities Manage and supervise service department staff, including scheduling and training. Ensure excellent customer service and timely repair services. Monitor service processes and workflow to improve efficiency and productivity. Handle customer inquiries, concerns, and escalations professionally. Maintain inventory of parts and supplies necessary for service operations. Collaborate with other departments to support overall dealership goals. Ensure compliance with safety regulations and company policies. Requirements Proven experience in service management or a related automotive service role. Strong leadership and team management skills. Excellent communication and customer service abilities. Familiarity with automotive service processes and tools. Problem-solving skills and ability to handle multiple tasks effectively. High school diploma or equivalent; additional technical training is a plus. Benefits Competitive compensation package Opportunities for professional growth and development Supportive and team-oriented work environment Employee discounts on vehicles and services About the Company Julio Jones Kia is a premier automotive dealership located in Tuscaloosa, AL, dedicated to providing outstanding vehicle sales and service experiences. Our commitment to quality and customer satisfaction has made us a trusted name in the community. Join our team and contribute to a culture of excellence and innovation.