Responsibilities:

-Communicates, enforces, and monitors service department processes to ensure customer satisfactionResponsible for driving revenue, managing expenses, and generating profitability which meets or exceeds budget for the Service DepartmentCreates annual location service department goals and budget, in alignment with the organization's financial and operational objectivesExecutes service department marketing plan with the direction from VP of Service Operations and Marketing managerEnsures that all service warranty and Product Improvement Program claims are processed within the required timeframe to the central warranty processorSchedules and assigns jobs and work areas to employees in the service department according to their skills and knowledgeCoordinates Logistics to and from all customers as well as internally and from suppliers to ensure units are received, setup/repaired, and delivered in a timely and efficient mannerReviews work orders for completeness and accuracy prior to customer billingCoordinates customer on farm visits with Location managerCommunicates daily with Location Manager, other departments, and other locations to ensure all tasks are completed as efficiently as possible in order to provide a positive customer experience.

Manages recruiting, staffing and employee development activities for employees reporting to this positionCompletes Performance Reviews with all subordinates at least annually to discuss Performance and Improvement needed.

Ensures all company objectives and policies are communicated and implemented within the departmentAssists with the development and training plans of service personnel and completes performance reviews of service staff along with location managerDisplay problem solving skills with emotional customers, conflict resolution and being able to compromiseOperates and maintains vehicles, tools and equipment required to perform job responsibilitiesMaintains a clean work area and performs work in a neat and orderly fashionEnsures all Department Employees Follow all safety rules and regulations in performing work assignmentsCompletes all routine inspection and safety protocols for the departmentActively Participates in Location Safety Meetings and assists in all safety related tasksMaintains knowledge of John Deere and competitive productsResponsible for maintaining operational safety, security, and appearance of company assets, building, and groundsPerforms morning Pre-Shift Meetings with Department employees & covers all Safety related topics

Qualifications:

-3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred, Basic Mechanical KnowledgeExperience operating vehicles, tools, and equipment for diagnostic purposesExperience with basic computer functions; experience using Service ADVISOR' or other computer based diagnostic repair tools preferredExperience leading, communicating, and working cooperatively in a team environmentDisplay problem solving skills such as emotional customers, conflict resolution and being able to compromiseExperience analyzing and interpreting internal and financial reports