Service Manager

Service Manager at DBSI Service Manager at DBSI in Gilbert, Arizona Posted in 9 days ago.

Type:

full-time

Job Description:

Ready to Be a Part of Something Big? Join DBSI , an innovative design-build company at the forefront of revolutionizing the banking industry. Our proven process transforms how banks and credit unions serve their communities.

Picture this:

your last visit to a financial institution-probably underwhelming, right? Our solution addresses this by ensuring our clients provide an exceptional advisory experience, positively impacting their clients' financial future. Our approach involves identifying industry problems and crafting game-changing solutions, all centered around providing exceptional service. It sounds simple, but it's working! DBSI is recognized among the Inc. 5,000 Fastest Growing Companies , labeled Most Innovative, completed over $1B worth of work, and earned rave reviews nationwide. Responsibilities include managing staff, handling customer interactions, overseeing scheduling of maintenance and repairs, and maintaining compliance with company policies and industry standards. They are also responsible for developing and implementing service procedures and maintaining strong customer relationships.

DBSI Emphasis:

Strong emphasis on client experience, and customer satisfaction, which in turn should directly impact client retention. This ranges from survey results, WO SLA adherence, routine reporting and invoices. Works closely with Installation Manager and Assistant Controller on daily ongoing basis. As nearest peers with cross department dependencies. Participate in and assist in preparation for QBR with clients, how are we doing, what needs to be fixed, what is up and coming for key accounts. Annual account reviews- develop template focused on equipment, service and security, where are we today in the relationship, how are we performing, what changes if any are needed or planned anything new, we should be educating the client on. Participate with Account Strategist in presenting where appropriate.

Client escalations:

Work with team and Director as needed for plan of action, professionally share with client in timely fashion. For simple escalations, address directly based on experience, company values and policy & procedures.

Partner relationships:

Assist with growth of partner base for service delivery, relationships should be reciprocal in nature for both organizations to win.

Additional Considerations:

At least 7 years' experience in field service leadership Position will require travel, at times with limited notice. Position supports all clients throughout the country, which at times will require adjustments to standard work hours to meet client needs. Strong organizational skills required Expert level proficiency in Microsoft suite of products Strong customer service skills Professional communication skills Comfortable leading client presentations, and discussions both virtually and in-person.

Benefits Include:

Competitive salary Bonus pay and profit sharing Medical, dental, and vision insurance 401(k) with company match Paid time off + holidays Referral bonus program Chance to grow within a highly respected, award-winning company

Location Requirement:

Must be able to commute to or plan to relocate to Chandler, AZ 85226.

Travel:

20%