Service Manager

Service Manager Airplus of California, Inc. - 3.7 Corona, CA Job Details Full-time $72,800 - $103,600 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Retirement plan Qualifications Management Customer service Microsoft Office Driver's License HVAC Productivity software Marketing Full Job Description Airplus is proudly 100% employee owned. Working for an employee-owned company is a completely different experience because we all own the company. This shared responsibility results in an excellent workplace culture, where we work as a team with positive attitudes and great work ethics. We are looking for someone who excels at management and leadership. This position will be essential to the success of our Service Department by driving sales and leading a professional and knowledgeable team focused on providing great customer service and high quality HVAC repairs and installations. This is not a technical HVAC management position.

Responsibilities:

Lead and develop a high-performing team. This includes recruiting, ongoing training and development, maintaining trained backups in key positions, recognizing and rewarding individual and team accomplishments, and actively working to remove barriers to the team's success. Expand sales through innovation and marketing. This includes identifying new opportunities, developing and implementing marketing strategies and building and maintaining long-lasting customer relationships. Provide excellent customer service by delivering timely and high-quality work. This includes optimizing scheduling and workloads, addressing customer concerns, cultivating a climate of high performance and accountability, and monitoring performance to ensure work is completed to the highest standards. Proactively manage the budget to identify opportunities to reduce costs and increase profits. This includes reviewing department trends, tracking expenses, forecasting revenue, and ensuring that the department meets revenue goals and stays within budget. Monitor department performance and communicate findings with senior management. This includes tracking performance metrics, identifying new trends, developing and implementing plans to improve performance, and establishing measures to show progress towards goals. Develop and implement new procedures. This includes finding ways to improve efficiency and overall operations, minimize expenses, and improve customer satisfaction. Stay up-to-date on industry trends. This includes reading trade publications, attending industry events, and networking with other service managers. Contribute to the success of the company. This position will also work proactively to assist others in achieving the organization's objectives.

Requirements:

Minimum 3-5 years in management position Experience in the service and/or HVAC industry is a plus Strong leadership and interpersonal skills Strong sales and marketing skills Exceptional problem solving skills Excellent written and verbal communication skills Superior customer service skills High proficiency in

Microsoft Office Suite Job Type:

Full-time Pay:

$72,800.00 - $103,600.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

License/Certification:

Driver's License (Preferred)

Work Location:

In person