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Automotive Service Manager
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Confidential
Fresno, CA (In Person)
$120,000 Salary, Full-Time
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Job Description
We are seeking an experienced and driven Automotive Service Manager to lead our Service Department and help elevate performance, customer satisfaction, and team engagement. As the Service Manager, you will oversee all fixed operations within the service department, ensuring efficient workflow, strong technician productivity, and an outstanding ownership experience for every customer. This role requires a hands-on leader who can motivate a team, drive departmental performance, and build a culture centered around accountability, collaboration, and continuous improvement. The ideal candidate has a strong background in automotive service management, excellent leadership skills, and a commitment to operational excellence. If you're ready to make a meaningful impact within a growing dealership, we'd love to hear from you. Please note, the compensation listed is a range based off of salary and bonus and is not an accurate reflection of what you could potentially make in the role. Responsibilities Lead, coach, and develop Service Advisors, Technicians, and support staff to achieve departmental goals and deliver exceptional customer service. Foster a customer-first culture by ensuring timely follow-up, transparent communication, and effective resolution of customer concerns. Monitor and improve key performance indicators including customer satisfaction, technician productivity, efficiency, labor sales, and overall departmental profitability. Conduct regular team meetings, performance reviews, and ongoing training initiatives to support employee growth and development. Build and maintain a positive, engaged workplace culture that promotes teamwork, accountability, and continuous improvement. Analyze departmental metrics and implement action plans to address performance gaps and maximize results. Ensure repair orders are managed efficiently and accurately while maintaining compliance with manufacturer and dealership standards. Collaborate with Parts, Sales, and Accounting departments to support overall dealership operations and customer satisfaction. Manage scheduling, workflow, and shop capacity to maximize productivity and minimize downtime. Promote a safe, organized, and professional work environment throughout the service department. Stay current with manufacturer programs, industry trends, and evolving service processes to ensure best practices are implemented. Maintain professionalism, integrity, and a customer-focused approach in all interactions. Qualifications Post-secondary diploma, degree, or equivalent automotive industry experience. Minimum 2 years of automotive service management experience with a proven track record of improving customer retention, departmental profitability, and team performance. Strong leadership and coaching abilities with experience developing high-performing teams. Demonstrated success managing key service department KPIs and implementing strategies to drive results. Exceptional customer service, conflict resolution, and relationship-building skills. Strong analytical, organizational, and problem-solving abilities. Excellent verbal and written communication skills. Proficiency with dealership management systems and Microsoft Office applications. Ability to thrive in a fast-paced environment while effectively managing multiple priorities. Growth-oriented mindset with a commitment to continuous learning and professional development. Resilient, adaptable, and comfortable leading through change. Valid driver's license with a clean driving record.