Automotive Service Advisor / Assistant Manager 1234 Auto Center Drive, Merced, CA 95340 $60,000
- $150,000 a year
- Full-time $60,000
- $150,000 a year
- Full-time Automotive Service Advisor / Assistant Manager Join Our Fast-Paced, Customer-Focused Team!
Are you a charismatic , energetic , and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you! We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/ Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence .
Responsibilities:
Greet customers with professionalism and enthusiasm Write and manage repair orders from intake to delivery Communicate effectively with technicians and parts department Maintain high levels of CSI (Customer Satisfaction Index) Monitor and manage daily service department workflow Assist in coaching and supporting service advisors and support staff Track and analyze department KPIs and performance metrics Help implement and maintain efficient service processes and best practices Step up and lead when the Service Manager is unavailable
Qualifications:
Minimum 3 years of experience in an automotive dealership service department Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.) Strong customer service skills with a people-first mentality High energy, self-motivated, and " whatever-it-takes " attitude Excellent communication, organizational, and leadership skills Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred Bilingual a plus, but not required
What We Offer:
Competitive pay plan (salary + performance bonuses) Health, dental, and vision benefits 401(k) retirement plan Paid time off and holidays Supportive and high-performance team culture Opportunity for career growth and advancement Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care. We are an equal opportunity employer and value diversity in our workplace.
