Automotive Service Manager

Automotive Service Manager Riverside, CA Job Details Full-time $90,000 - $110,000 a year 1 hour ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Qualifications Cost management Customer retention Operations management 5 years Employee retention Cost control Auto service management Improving operational efficiency Performance management Dispatching Hiring Decision making Performance Improvement (PI) Senior level Leadership Team motivation (leadership skill) Staffing management Service technician experience Customer complaint resolution Full Job Description

GREAT MONEY & MORE FUN CHANGE YOUR PRODUCT, CHANGE YOUR LIFE

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ year's vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

CSI and Customer Retention and Experience Service Technician Production and Profitability Service Drive Efficiency and Follow-up Employee Satisfaction and Retention Major Duties and Responsibilities:

Ensure smooth and profitable operation of service department. Be able to effectively manage both people and processes. Managing the front-end Service Advisor staff. Manage proactive follow up with current and previous customers. Oversee proper dispatching of work to service technicians. Monitor, interpret and evaluate reporting for technician productivity. Provide oversight to Service Advisors on their performance in key metrics. Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment. Lead continuous improvement efforts that support annual goals for service and cost control. Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

5+ years of experience as a Service Manager in high-volume shop. Possess sound judgment and decision-making abilities.

Benefits:

Employee Discounts Paid Training 401K with Company match Medical, Dental, and Vision Insurance Voluntary Term Life and Long-Term Disability Accident, Critical Illness and Cancer Insurance Flexible Spending Account access Legal Shield and Identity Theft Shield Michael Veracka's current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600+ total dealerships) in the country. Riverside Harley-Davidson (Riverside, CA) #1 in California & the World Huntington Beach Harley-Davidson (Westminster, CA) #2 in California Jet City Harley-Davidson (Renton, WA) #1 in Pacific NW Volcano Harley-Davidson (Gladstone, OR) #1 in Oregon Desert Wind Harley-Davidson (Mesa, AZ) #1 in Arizona Summit Harley-Davidson (Lindon, UT) #1 in Utah! Avalanche Harley-Davidson (Golden, CO) #1 in Colorado Rawhide Harley-Davidson (Olathe, KS) #1 in Kansas Atlanta Harley-Davidson (Lithia Springs, GA) Fastest Growing! The Woodlands Harley-Davidson (The Woodlands, TX) Fastest Growing! Ironclad Harley-Davidson (Portsmouth, VA) Welcome to the Family! If you wish to be part of the BEST, please submit your resume today!

Job Type:

Full-time Pay:

$90,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

10 hour shift 8 hour shift Day shift Evening shift

Work Days:

Weekends as needed

Work Location:

In person