Monday-Saturday (Full-Time) At Iron Horse Equipment, we believe our service department is the backbone of our company. We are looking for an experienced, highly organized Service Manager who takes pride in delivering exceptional customer service while leading a fast-paced, growing service department. If you're someone who thrives on solving problems, managing people, and ensuring customers have an outstanding experience, we'd love to talk with you. Responsibilities Manage the day-to-day operations of the service department. Schedule and prioritize repair work to maximize technician productivity. Lead, mentor, and hold technicians and service staff accountable. Communicate repair progress and estimates clearly with customers. Ensure all repairs meet manufacturer and company quality standards. Resolve customer concerns professionally and promptly. Monitor workflow, technician efficiency, and department profitability. Work closely with the parts department to minimize downtime. Maintain accurate work orders and service documentation. Continuously improve processes to provide an industry-leading customer experience. Qualifications Strong mechanical and technical background in outdoor power equipment, agricultural equipment, construction equipment, automotive, diesel, or a related industry. Previous leadership or management experience preferred. Exceptional organizational and time management skills. Outstanding customer service and communication abilities. Ability to prioritize multiple projects in a fast-paced environment. Comfortable using computers, service management software, and digital work orders. Positive attitude with a willingness to lead by example. What We're Looking For We're looking for someone who: Takes ownership and pride in their work. Loves creating systems and staying organized. Has excellent problem-solving skills. Can motivate and develop a high-performing team. Believes every customer deserves an exceptional experience. Wants to grow with a rapidly expanding company. Compensation & Benefits $75,000-$95,000 annually (based on experience) Paid vacation Paid holidays Employee discounts Opportunities for advancement Supportive, family-oriented work environment Modern equipment and a growing company with long-term career opportunities About Iron Horse Equipment Iron Horse Equipment is one of Connecticut's fastest-growing outdoor power equipment and compact equipment dealerships. We specialize in premium brands, exceptional customer service, and keeping our customers' equipment running when they need it most. We are committed to building a team that values integrity, professionalism, and a customer-first mindset. If you're ready to lead one of the most important departments in our company and make a real impact every day, we'd love to hear from you. Apply today!
Pay:
$75,000.00 - $95,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Health savings account Life insurance
