Franchise Development Manager

Role Overview The Franchise Manager is responsible for the overall day-to-day operations of a location. This is a hands-on leadership role in a fast-paced automotive services environment.

Key Responsibilities Staff Management:

Recruit, hire, train, schedule, and supervise technicians and service staff. Ensure employees understand and uphold quality standards, detailing procedures, and service protocols.

Indeed Customer Service:

Ensure an exceptional customer experience. Provide product and service information, answer customer questions in person and over the phone, SimplyHired and resolve complaints professionally.

Sales & Revenue:

Drive sales performance, set and monitor targets, and develop strategies to grow the customer base.

Financial Management:

Assist with cash receipts, deposits, and other treasury management. Maintain financial records and ensure financial transactions are properly recorded.

SimplyHired Quality Control:

Oversee the quality of all services performed — including detailing, rust protection, window tinting, and spray-on liners — to ensure they meet Ziebart's standards.

Shop Operations:

Manage the day-to-day workflow of the shop, coordinate appointments, and ensure efficient use of time and resources.

Compliance & Safety:

Ensure the location meets all company policies, safety regulations, and operational standards. Requirements Valid driver's license with a clean driving record Prior experience in automotive services, retail management, or a related field Strong leadership, communication, and customer service skills Basic computer proficiency for reporting and scheduling Ability to work in a hands-on, sometimes physically demanding shop environment

Pay:

$35,000.00 - $75,000.00 per year

Work Location:

In person