Service Manager

Service Manager Ten-8 Fire & Safety

LLC - 3.3

Pompano Beach, FL Job Details Full-time 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Vendor relationship building IT sourcing Communication with suppliers Managing technical support teams Network hardware support Azure Linux support Incident report management Operational management Data security protocols Automation software Incident management software Public Cloud Windows SQL Virtualization tools Database server management AWS Supervising experience Managing engineering teams Software asset management SQL Server Management Studio IT procurement Incident management operations support Hardware support Systems engineering Vendor relationship management Contingency planning Server virtualization Hardware management Full Job Description Company Overview Ten-8 Fire & Safety LLC is a leading distributor of fire and emergency apparatus and equipment, serving customers across multiple locations. With a focus on delivering exceptional service and maintaining operational excellence, we are committed to supporting our clients with knowledgeable staff and robust infrastructure. Job Overview We are seeking an experienced Service Manager to oversee the delivery of technical support, maintenance, and service operations for our fire safety equipment and IT infrastructure. The ideal candidate will lead a team of technical professionals, ensure high standards of service quality, and manage complex projects related to systems engineering, network support, and IT service management. This role offers an opportunity to drive operational efficiency while maintaining our commitment to customer satisfaction. Responsibilities Lead and supervise the service team to ensure timely and effective resolution of technical issues across fire safety systems and IT infrastructure. Oversee the management of network infrastructure including LAN, WAN, Cisco routers, firewalls, and remote access software. Coordinate system engineering activities related to servers, databases, virtualization platforms such as VMware and vSphere, and cloud services like Azure. Implement ITIL best practices for incident management, problem resolution, change management, and service delivery. Manage vendor relationships for hardware, software, and network solutions including SolarWinds, SharePoint, ServiceNow, Jira, and other tools. Develop and maintain disaster recovery plans, business continuity strategies, and security protocols to safeguard organizational assets. Monitor system performance using tools like SQL Server Management Studio, Microsoft Windows Server tools, and SolarWinds to optimize uptime. Facilitate communication between technical teams and stakeholders to ensure clarity on project scope, timelines, and deliverables. Support IT governance initiatives by ensuring compliance with industry standards such as ITIL and information security policies. Drive continuous improvement initiatives in IT service management processes to enhance efficiency and customer satisfaction. Requirements Proven experience in managing IT service operations within a complex environment involving server management, network engineering, and systems support. Strong knowledge of AWS cloud services, Azure cloud platform, VMware vSphere virtualization technology, Linux/Unix systems engineering. Hands-on experience with Microsoft SQL Server databases, Microsoft Windows Server environments including Active Directory management. Familiarity with network security practices including firewall configuration, DHCP management, Cisco routers configuration. Skilled in project management methodologies such as Agile; capable of leading multiple projects simultaneously. Excellent leadership skills with supervisory experience overseeing technical teams. Proficiency in using ITSM tools such as ServiceNow or Jira for incident tracking and workflow automation. Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment. Effective communication skills for liaising with vendors, stakeholders, and team members at all levels. Knowledge of business continuity planning strategies alongside disaster recovery planning expertise. Demonstrated ability in vendor management related to hardware procurement and software licensing. If you possess a comprehensive understanding of IT infrastructure management combined with leadership capabilities dedicated to excellence in service delivery, we encourage you to apply today. Join us in supporting our mission to serve customers with integrity through outstanding products and exceptional support.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person