Arctic Air Home Services is seeking an exceptional HVAC Service Manager with strong leadership and mentoring skills that is passionate about superior customer service. The ideal candidate will excel at troubleshooting, diagnosis, servicing and repairing all types of HVAC equipment. You must be a proven leader who is goal oriented, self-motivated and personable.
Key Competencies:
Demonstration of excellent customer service, negotiation, and conflict resolution. Excellent written and oral communication Serve as technical support and quality assurance of all field personnel Confident and self-motivated Excellent work ethic and professionalism Strong mechanical reasoning & comprehension skills Review all billing from service technicians and assess warranty claims Resolve customer issues to ensure customer satisfaction
Additional Responsibilities Include:
Growth of Service department through recruitment of quality, competent HVAC Technicians Management of HVAC Service Technicians including schedules, training, evaluations, certifications and personnel related duties Provide technical assistance over the phone to homeowners and service technicians in the field. Minimum Qualifications Minimum of five (5) years of experience in a supervisory or management role within residential HVAC. Significant residential HVAC field experience with demonstrated knowledge of diagnostics, repair, maintenance, and customer resolution. EPA 608 certification required. Demonstrated experience leading technicians and holding field personnel accountable for performance and workmanship. Working knowledge of HVAC safety practices and industry best practices. Working knowledge of labor management, technician efficiency, scheduling, and operational performance. Proficiency with Microsoft 365 and general business technology. Ability to learn, use, and manage operational information through ServiceTitan or comparable field-service management software. Valid driver's license and acceptable driving record. Ability to pass required background and drug screening processes. Preferred Qualifications Experience managing a team of 15 or more HVAC technicians. NATE certification or comparable industry certification. Trane equipment training or manufacturer-specific HVAC training. ServiceTitan management experience. Associate's or bachelor's degree in business, management, HVAC, or a related field. Additional HVAC technical certifications or documented advanced technical training.
Benefits Include:
Health Insurance Dental Insurance Vision Insurance 401(k) Plan with Matching Paid Holidays Paid Vacation Cell Phones We are a Drug Free Workplace Arctic Air Home Services is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications. The Company does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local law. Arctic Air Home Services provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. Applicants or employees requiring assistance or accommodation should contact the Arctic Air HR Department HR@arcticair4me.com.
Job Type:
Full-time Pay:
$85,000.00 - $125,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
