An Automotive Service Manager oversees mechanics and other workers who service and make fixes to automobiles. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.
Full-Time Are you a high-performing automotive Service / Fixed Operations leader who thrives on driving results, building great teams, and delivering an exceptional customer experience? A well-established OEM franchise dealership in the Ames area is seeking an experienced Service Manager to lead a busy service operation with significant opportunity for growth, career advancement, and impact. This is an opportunity for a motivated leader to take ownership of a department, develop talent, improve performance, and help shape the future of a thriving dealership. If you enjoy the fast pace of automotive retail, understand the numbers behind a successful service department, and can motivate technicians, advisors, and support staff to perform at a high level, we'd like to hear from you. Job Duties Lead all day-to-day fixed operations activities within the service department. Drive key OEM performance metrics, CSI scores, productivity, proficiency, retention, and profitability. Partner with dealership leadership to achieve revenue, gross profit, and operational goals. Review and manage departmental financial statements, budgets, expenses, and forecasting. Recruit, hire, train, and develop technicians, advisors, and future leaders. Leverage your industry network to attract top technician talent and build a strong service team. Create a culture focused on accountability, process execution, teamwork, and customer satisfaction. Monitor workflow, shop efficiency, technician productivity, and repair order performance. Build lasting relationships with customers and represent the dealership as a trusted automotive professional. Other duties as assigned. Qualifications Must be able to adequately pass a pre-employment background, drug screen, and MVR check. Previous automotive service management experience in a dealership environment. Strong understanding of OEM standards, warranty processes, and manufacturer performance metrics. Proven financial acumen with experience reviewing and managing departmental financial statements and expenses. Demonstrated success recruiting, developing, and retaining technicians. Strong leadership skills with the ability to coach teams and drive performance. Excellent communication skills and a genuine passion for working with customers. Results-oriented mindset with a commitment to continuous improvement. Ability to thrive in a fast-paced, high-volume environment. Why This Opportunity? This is more than a typical Service Manager role. It's an opportunity to join a growing operation where your leadership can make a visible impact. You'll work alongside an experienced team, have the support needed to achieve results, and gain exposure to career growth opportunities within our group. If you're ready to lead from the front, develop a winning service team, and take your automotive management career to the next level, we encourage you to apply. All inquiries will be held in strict confidence. . . . . . . . . . . . . .
Key Words:
Service Manager, Assistant Service Manager, Service Director, Fixed Ops, Fixed Operations, Service Drive, Lead Advisor, Aftersales, After-sales Pay:
$80,000.00 - $125,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): What automotive software do you have experience using in your previous Service roles? (e.g. - CDK/ADP, Reynolds, Dealertrack, etc)
