Director of Service

Director of Service 3.3 3.3 out of 5 stars 1333 169th Street, Hammond, IN 46324 From $95,000 a year - Full-time Korellis Roofing 6 reviews From $95,000 a year - Full-time Role Summary The Director of Service is responsible for the strategic leadership, operational oversight, and revenue growth of the service department. This role provides vision and direction for service operations while mentoring leaders and ensuring execution aligns with company goals, customer expectations, and profitability targets. Primary Responsibilities Own the overall performance and growth strategy of the service department. Develop and execute plans to increase service revenue beyond annual price increases. Identify and implement new service offerings, maintenance programs, and recurring revenue opportunities. Analyze service department financials and make data-driven recommendations for improvement. Ensure service operations are scalable, efficient, and aligned with company standards. Review and improve service workflows, scheduling systems, pricing structures, and documentation practices. Collaborate with Production, Sales, and Safety to ensure seamless handoffs and consistent customer experience. Oversee forecasting and capacity planning for labor, equipment, and fleet needs. Mentor, coach, and develop the Service Manager and Lead Service Technicians; assist with hiring, onboarding, and training new department personnel. Partner with Sales to grow service contracts, inspections, and maintenance programs. Build and maintain relationships with key clients, property managers, and strategic partners. Support complex customer issues, escalations, and high-value opportunities as needed. Ensure service work meets company quality standards, manufacturer specifications, and safety requirements. Support evaluation and adoption of new materials, tools, and technologies. Maintain compliance with company and safety policies and protect all confidential and proprietary information. Collaboration & Role Clarifications While the Service Manager oversees day-to-day service execution, the Director of Service focuses on scaling the department, improving margins, developing talent, expanding service offerings, and proactively driving new business opportunities. This role requires a strong understanding of service operations combined with business development, leadership, and financial acumen. Experience & Requirements Minimum five years of service department experience, with roofing industry experience preferred. Proven track record of growing revenue, improving margins, or scaling a service-based operation. Business development experience preferred (service sales, maintenance programs, or account growth). Must comply with drug/MVR/background screening requirements.

Success Metrics Examples include:

Service revenue growth; gross margin improvement; first-time repair rate; customer retention/repeat clients; new customer growth.

Position Type:

Full-time, Exempt (Salary)

Schedule:

6:00

AM Start Direct Reports:

Service Manager, Lead Service Technicians Reports to: Vice President of Operations Aligning with our

Core Values It Starts With Me:

Takes ownership of the service department's performance, proactively addressing challenges, driving improvement, and setting a clear standard of accountability.

Details Matter:

Ensures accuracy, consistency, and disciplined execution across service operations, recognizing that strong results are built through attention to detail.

Make It Memorable:

Sets expectations for exceptional customer and employee experiences, ensuring every interaction reflects professionalism, care, and excellence.

Be Generous:

Invests time and expertise in mentoring and supporting teams, and sharing knowledge to help others succeed.

Together, We Thrive:

Collaborates across departments, fostering teamwork and alignment to achieve shared goals and sustainable growth. Korellis Roofing, Inc. is an Equal Employment/Affirmative Action Employer and participates in the Federal E-Verify Program.

Pay:

From $95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person