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Automotive Service Manager
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Rohrman Toyota Lafayette
Lafayette, IN (In Person)
Full-Time
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Job Description
Service Manager Our Service Managers are the driving force behind our service departments — leading technicians and advisors, delivering exceptional customer experiences, and ensuring the shop operates efficiently and profitably. As a Service Manager, you'll oversee the daily operations of a high-performing service department while developing your team, maximizing productivity, and maintaining the highest standards of customer satisfaction. This is a hands-on leadership role for someone who thrives in a fast-paced environment and knows how to motivate people while driving results. Responsibilities Lead the daily operations of the service department, ensuring efficient workflow and outstanding customer service. Hire, train, coach, and develop Service Advisors, Technicians, and support staff while fostering a positive, high-performance culture. Monitor shop productivity, technician efficiency, and departmental profitability while implementing strategies for continuous improvement. Ensure repair orders are written, dispatched, and completed accurately and efficiently. Maintain exceptional CSI (Customer Satisfaction Index) scores by resolving customer concerns promptly and professionally. Work closely with the Parts Department to ensure timely availability of parts and efficient repair turnaround. Monitor department expenses, labor sales, warranty performance, and key performance indicators. Ensure compliance with manufacturer policies, dealership procedures, safety regulations, and quality standards. Conduct regular department meetings and performance reviews while establishing clear goals and accountability. Collaborate with dealership leadership to achieve overall sales, service, and profitability objectives. Compensation Competitive base salary plus a monthly performance-based commission. Performance incentives tied to the overall success and profitability of the service department. Opportunity to earn more by driving customer satisfaction, technician productivity, and department growth. Leadership role with long-term career advancement opportunities within one of the Midwest's largest automotive groups. Schedule Five-day work week. Flexible schedule based on dealership operating hours and business needs. Some evenings and Saturdays required to support department operations and customer demand. Work alongside an experienced leadership team in a fast-paced, high-volume dealership environment. Requirements High school diploma or GED required; prior automotive dealership Service Manager or Fixed Operations leadership experience strongly preferred. Proven leadership experience managing Service Advisors, Technicians, and department operations. Strong understanding of dealership service processes, warranty procedures, and manufacturer standards. Excellent organizational, communication, and problem-solving skills. Ability to analyze financial reports, productivity metrics, and departmental performance. Customer-focused mindset with a commitment to delivering exceptional service. Valid driver's license with an acceptable driving record.