Service Manager

Service Manager Wright Implement 1 270-668-7192 Discover the difference at Wright Implement, where benefits and competitive pay are top priorities for this family-owned business-become part of our family today!

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. We are seeking a Service Manager to oversee operations at both our Elizabethtown and Hardinsburg locations. This role will require regular travel between the two sites throughout the week as needed.

Responsibilities:

Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position Other duties as assigned by supervisor

Knowledge, Skills, Abilities, & Other:

Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Ability to analyze and interpret internal reports Ability to work extended hours and weekends Basic understanding of financial principles relative to Service Department operations Excellent customer service skills Familiar with John Deere and competitive products

Requirements:

3+ years experience in Service Department operations High School Diploma or equivalent experience Wright Implement is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. Back To Listings