Key Responsibilities:

Support the leadership and supervision of the service advisor team to ensure maximum customer satisfaction and performance Monitor service advisor productivity, efficiency, and CSI (Customer Satisfaction Index) scores Assist in maintaining proper staffing levels, including hiring, training, and development of service personnel Oversee new and used vehicle reconditioning (recon) processes to meet sales and delivery timelines Review and ensure accurate, timely warranty claim processing and compliance Help coordinate daily service drive operations to maintain a smooth and organized workflow Assist in resolving escalated customer concerns in a professional and timely manner Collaborate with parts, sales, and management teams to ensure alignment and efficiency Analyze reports and performance metrics to identify opportunities for improvement

Qualifications:

Previous automotive service advisor or management experience preferred Strong leadership, communication, and organizational skills Ability to support team performance and drive customer satisfaction Knowledge of dealership service operations, warranty processes, and recon procedures Ability to multitask in a fast-paced environment

What We Offer:

Competitive commission-based pay structure with high earning potential based on performance Health Insurance & Dental Insurance Health Savings Account (HSA) Life Insurance & other Insurance options Paid Vacation Time Holiday Pay and Sick Leave (for hourly staff) 401K Retirement Plan Employee Discounts on parts, service, body repairs, and vehicles Supportive team environment with opportunities for personal and professional growth Willingness to train and develop employees to build their skills Zachary, our Parts & Service Manager, is looking for someone to join him on our journey to becoming the #1 Chevrolet Service team. Since joining our dealership in 2019, Zachary has helped lead our department through an incredible period of growth and achievement. Together, we've earned thousands of new 5-star customer reviews, been recognized six times by SB Magazine as a Top Service Department, broken multiple sales records, and expanded our shop capacity by 40% to better serve our community. But we're not slowing down or resting on those accomplishments. We believe there's still more to achieve, more customers to care for, and more ways to raise the bar. If you're ready to be part of a team that's passionate about excellence, genuinely cares about people, and is committed to continuous improvement, we want to have you on board as we continue building something special together. If you are a motivated professional looking to grow your leadership career in a dealership environment that focuses on lifting team members up, we encourage you to apply and consider joining the Marketplace Chevrolet team. Apply Today! Submit your resume and application online or via email to zbamburg@marketplacechevy.com . For questions, you can text Zachary directly at 318-751-0326 Marketplace Chevrolet is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Pay:

From $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

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