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Springhill Suites/TownePlace Suites
Maintenance Manager
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Based on Massachusetts data
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What they do
A Maintenance Manager oversees maintenance of a residential or commercial building, manages maintenance staff and directs maintenance tasks.
$82,212 / year median in Massachusetts
+11% projected growth
Job Description
JOB SUMMARY
The Maintenance Manager oversees the upkeep, safety, and efficient operation of all hotel facilities, systems, and equipment. This role ensures preventive and corrective maintenance is carried out, compliance with safety standards is maintained, and guest satisfaction is supported through well-maintained property. We offer awesome benefits, including a bonus program, and more. Hotel experience is not required. We welcome candidates from apartment or facilities maintenance, manufacturing, healthcare, education, retail, commercial property management, construction, or other service-focused industries. Candidates with strong leadership skills, hands-on maintenance experience, and the ability to manage preventive maintenance, repairs, safety, vendors, and team priorities are encouraged to apply.KEY JOB FUNCTIONS
(includes but is not limited to): Operations Management- Supervise the maintenance and repair of hotel infrastructure, including HVAC, plumbing, electrical systems, technology, phones, cables, elevators, and kitchen equipment.
- Oversee upkeep of guest rooms, public areas, exterior grounds, and back-of-house spaces.
- Ensure preventative and corrective maintenance schedules are followed. Preventive Maintenance Program
- Develop and implement a proactive preventive maintenance plan.
- Schedule routine inspections and servicing of equipment to minimize downtime and extend asset life.
- Maintain records of maintenance activities and inspections. Staff Management & Training
- Hire, train, and manage a team of engineers, technicians, and tradespeople.
- Assign work orders, oversee task completion, and manage shift rotations.
- Provide technical guidance and on-the-job training for team members. Budget & Inventory Control
- Prepare and manage the department's budget.
- Monitor inventory/consumption and identify cost-saving opportunities.
- Manage inventory of tools, spare parts, and maintenance supplies. Health, Safety, & Compliance
- Ensure all systems comply with local building codes, fire safety laws, and health regulations.
- Conduct regular fire and safety inspections, drills, and compliance checks.
- Maintain documentation for OSHA, ADA, EPA, and other regulatory bodies. Guest Satisfaction
- Respond promptly to maintenance requests and service calls from guests and other departments.
- Minimize disruption to guest experience during maintenance work.
- Ensure all guest-facing equipment (e.g., air conditioning, hot water) is functioning properly. Coordination with Other Departments
- Work closely with housekeeping, front office, & other departments to address repair needs.
- Ensure event spaces, kitchens, pools, and fitness centers are properly maintained for safe use. Risk Management
- Develop and maintain emergency protocols for system failures (e.g., blackout, HVAC failure, water leaks).
- Lead or participate in emergency response teams for fire, natural disasters, or equipment failures.
- Ensure availability of emergency tools and power backups.
- This is a high-level overview of the day-to-day responsibilities.
QUALIFICATIONS
- OSHA Training and Compliance
- Understanding of OSHA and compliance standards
- High School GED or Equivalent
- 2-3 years of maintenance experience
- Basic understanding of electrical, plumbing, and mechanical systems
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Ability to lift, push, pull, carry, and place objects weighing up to 50 pounds, with assistance, team lifting, or mechanical aid as appropriate.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stopping, as well as standing, sitting, and/or walking for varying periods of time throughout the workday.
- Work is performed in a hotel environment that operates 24 hours per day, 7 days per week ; flexibility in scheduling may be required based on business needs, including evenings, weekends, and holidays.
- Foster a positive and motivated team environment.