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Operational Leadership Manage shop and field service operations. Schedule and prioritize work orders for optimal productivity and monitor work-in-progress for timely completion and accurate billing. Manage warranty and policy claim submissions with OEMs. Team Management Hire, train, and mentor service technicians and support staff. Conduct performance reviews and coaching sessions. Promote a culture of teamwork, accountability, and continuous improvement. Customer Service Serve as the primary contact for major service customers and provide accurate estimates, timelines, and updates. Resolve customer complaints professionally and promptly. Financial & Administrative Oversight Track department performance against financial and operational goals. Approve work orders, invoices, and purchase orders. Ensure accurate documentation of service work. Open and cost work orders per company standards. Safety & Compliance Enforce safety standards and OSHA/environmental regulations. Maintain a clean and safe work environment. Collaboration & Communication Coordinate with Parts, Sales, and Rental departments to ensure interdepartmental operations Participate in regular management meetings and strategic planning sessions to promote and build the business.
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McClung-Logan Equipment Company, Inc.
Service Manager
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What they do
A Maintenance Supervisor oversees maintenance of a residential or commercial building, manages maintenance staff and directs maintenance tasks.
$70,997 / year median in Maryland
+2% projected growth
Job Description
Location:
Baltimore, MD Department:
Service Reports To:
GSM FLSA
Status:
Exempt Position Overview:
McClung-Logan Equipment Company is seeking a highly motivated and experienced Service Manager to lead our Baltimore service department. This role is responsible for managing daily operations, ensuring high-quality service delivery, and driving departmental performance. The ideal candidate will bring strong leadership, technical expertise, and a customer-first mindset to support our mission of excellence in equipment service and support. Your essential functions will include, but not be limited to:Operational Leadership Manage shop and field service operations. Schedule and prioritize work orders for optimal productivity and monitor work-in-progress for timely completion and accurate billing. Manage warranty and policy claim submissions with OEMs. Team Management Hire, train, and mentor service technicians and support staff. Conduct performance reviews and coaching sessions. Promote a culture of teamwork, accountability, and continuous improvement. Customer Service Serve as the primary contact for major service customers and provide accurate estimates, timelines, and updates. Resolve customer complaints professionally and promptly. Financial & Administrative Oversight Track department performance against financial and operational goals. Approve work orders, invoices, and purchase orders. Ensure accurate documentation of service work. Open and cost work orders per company standards. Safety & Compliance Enforce safety standards and OSHA/environmental regulations. Maintain a clean and safe work environment. Collaboration & Communication Coordinate with Parts, Sales, and Rental departments to ensure interdepartmental operations Participate in regular management meetings and strategic planning sessions to promote and build the business.