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DD
DeLaval Dairy Service
Service Manager
Career Insights for Maintenance Supervisor
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Based on Michigan data
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What they do
A Maintenance Supervisor oversees maintenance of a residential or commercial building, manages maintenance staff and directs maintenance tasks.
$71,901 / year median in Michigan
+4% projected growth
Job Description
Service Manager DeLaval Dairy Service - 2.5 Lansing, MI Job Details Full-time $86,452.09 - $104,985.30 a year 1 day ago Benefits Health insurance Dental insurance Employee assistance program 401(k) matching Life insurance Retirement plan Qualifications Managing technical support teams Customer communication Teamwork Management Managing teams in a customer support role Basic math High school diploma or GED Attention to detail Customer relationship management Vendor relationship management Managing projects Productivity software Full Job Description
BASIC FUNCTION
The Service Manager, reporting to the General Manager of DeLaval Dairy Service (DDS), is responsible for managing all aspects of Technical Service for customers in each DDS group of locations. Providing proper service involves the regular repair and maintenance of dairy equipment to ensure that it is operating at optimal performance - this includes both advisory services as well as emergency support.RESPONSIBILITIES
- At the outset, responsible for ensuring proper delivery of service to customers
- Manage a team of Service Technicians § Assign accounts to Service Technicians § Generate call sheets and distribute to Service Technicians § Receive all service calls and assign to Service Technician(s), maintain a daily log § Schedule any technical training required for the team
- Manage inventory in collaboration with pertinent team members projects
- Manage customer relationships and perform customer visits to assess their level of satisfaction
- Track any warranty and call-back issues
REQUIRED SKILLS / COMPETENCIES
- Demonstrated high levels of customer orientation and professionalism
- Ability to manage multiple priorities and projects
- Strong attention to detail
- Strong written and oral communication skills
- Strong problem-solving skills, matched by the ability to take initiative
- Knowledge of Microsoft office
EXPERIENCE / BACKGROUND
- Prior experience managing a service team required
- Minimum high school degree and basic mathematical aptitude required, some college is preferred
- Previous experience in dairy industry preferred; sales experience preferred