Service Manager

Service Manager Briarwood Ford Saline, MI Job Details Full-time $1 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Strategic management Customer service Auto service management Team management Automotive service Dealership experience Full Job Description Service Manager -

Briarwood Ford Location:

Saline, MI The Mission:

We're looking for a conductor. As the Service Manager at Briarwood Ford, you are the heartbeat of the dealership. You're responsible for turning a complex grid of technicians, advisors, remote services, and parts into a seamless, profitable, and high-CSI machine. If you know how to build a culture where technicians want to work, and customers trust their mechanic, you're exactly who we're looking for. The Core Responsibilities Lead the

Team:

Oversee a diverse team of Service Advisors, Technicians, and our Remote Experience department. You're the mentor, the coach, and—when necessary—the one who makes the tough calls.

Growth Mindset:

You live and breathe growth and volume while also ensuring CSI remains a priority. You don't just report the numbers; you know how to move the needle.

Customer Advocate:

You'll handle the "tough" conversations with grace. You understand that in a town like Saline, our reputation is built one repair order at a time.

Process Architect:

From the first click on the FordPass app to the final vehicle delivery, you ensure the workflow is tight, the communication is proactive, and the shop stays profitable.

Safety & Compliance:

Ensure the shop stays up to spec with Ford standards, safety regulations, and environmental requirements. What You Bring to the

Table The Experience:

Minimum of 5+ years in automotive service management. If you have specific Ford Service Manager experience, you're already at the top of our list.

Tech Literacy:

Deep familiarity with DMS systems (CDK, Reynolds & Reynolds, etc.) and the Ford ecosystem (OASIS, PTS, FRS).

Leadership DNA:

You lead by example. You aren't afraid to get your hands dirty or spend time on the shop floor to understand why a job is stalled.

Strategic Thinking:

You can look at a P&L statement and identify exactly where the leaks are and where the opportunities live.

Communication:

You can explain a complex technical repair to a customer and a complex financial goal to the Dealer Principal with equal clarity. Why Briarwood Ford?

The Reputation:

We are a cornerstone of the Saline/Ann Arbor community. People know our name, and they expect the best.

Future-Forward:

We are heavily invested in the future of Ford—meaning we embrace EVs, Mobile Service, and the latest diagnostic tech.

Autonomy:

We trust our managers. You'll have the resources and the authority to run your department like the business it is.

The Package:

Highly competitive salary plus performance-based bonuses, full benefits (Health/Dental/Vision), 401k with match, and paid professional development. Ready to Lead the Best Shop in Washtenaw County? Apply today by submitting your resume and a brief cover letter outlining your management philosophy.

Pay:

$1.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person