Service Manager HVAC/Plumbing Williams Plumbing, Heating and Air Conditioning Inc. - 2.5 Greensboro, NC Job Details Full-time From $60,000 a year 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Dispatching Appliance repair Maintenance management Leadership Mechanical troubleshooting Full Job Description Job Summary The Service Manager plays a critical role in overseeing the service department, ensuring that all operations run smoothly and efficiently. This position requires a strong background in mechanical knowledge and appliance repair, as well as excellent leadership skills to manage a team of service technicians. The Service Manager will be responsible for coordinating field service activities, maintaining high standards of customer satisfaction, and ensuring compliance with safety regulations. Duties Lead and manage a team of service technicians, providing guidance and support to ensure high-quality service delivery. Oversee the scheduling and dispatching of service calls to optimize technician efficiency. Conduct regular training sessions for staff on technical skills, safety practices, and customer service excellence. Review and analyze schematics to troubleshoot complex mechanical issues effectively. Ensure that all repairs and maintenance tasks are completed in accordance with company policies and industry standards. Maintain accurate records of service activities, including work orders, inventory management, and customer feedback. Collaborate with other departments to improve service processes and enhance overall operational efficiency. Address customer inquiries or complaints promptly to maintain high levels of customer satisfaction. Qualifications Proven experience in a supervisory role within the service or maintenance industry. Strong mechanical knowledge with hands-on experience in appliance repair and property maintenance. Familiarity with field service operations and the ability to read schematics effectively. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication skills, both verbal and written, to interact effectively with customers and team members. Ability to maintain a positive attitude while managing multiple tasks in a fast-paced environment. This position is ideal for individuals who are passionate about leading teams, have a strong technical background, and are committed to delivering exceptional service quality.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Greensboro, NC 27409 (Required) Ability to

Relocate:

Greensboro, NC 27409: Relocate before starting work (Required)

Work Location:

In person