Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

The Supervisor Operations Maintenance supervises multi-skilled crafts. Schedules maintenance work with staff and/or contractors, monitoring work for completeness and efficiency. Completes proper paperwork to order / approve material for the work to be done and to track maintenance work order costs. The Supervisor Operations Maintenance determines need for outside services, monitoring services to ensure cost control and performs administrative duties as needed, including employee attendance and timekeeping. The Supervisor Operations Maintenance reports directly to the Associate Director and assists with day to day plant operations as needed, as well as working with other craft / maintenance supervisors to ensure work efficiency.

Responsibilities:

PATIENT / CUSTOMER

Employees

• Regularly meets with employees to improve communication and to build productive relationships Employee Communication
• Continuously communicates to staff the importance of patient satisfaction, quality of care and sound financial performanceand Champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations. Internal Partnerships
• Works with the Managing Director and Supervisors to promote the divisional focus on service and customer satisfaction.

Assists in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. Continually works to ensure that Maintenance contract functions meet service and compliance standards in support of the UPHS mission and as outlined in the contracts.

OPERATIONS

Ensures that Maintenance personnel have the necessary information and organizational tools to serve our customers effectively and efficiently. Oversight and maintenance of all critical facility needs. Implementation of facility correction plans as indicated in planning or as a result of inspections and/or surveys. Maintains non-clinical equipment. Determines the need for outside contractors and participates in the negotiation of consultant contracts. Assists in facility planning decisions. Makes consistent efforts to control costs while seeking ways to increase productivity and improve quality. Ensures that area of responsibility operates safely and efficiently. Plans and Schedules maintenance work. Reviews completed maintenance work orders for accuracy and completeness. Monitors assignments to verify efficiency and completeness. Manages the use of overtime to complete routine work assignments. Approves time-off requests, taking into consideration operational needs. Administers disciplines as appropriate.

COMPLIANCE

Ensures compliance with all federal, state and local regulatory standards and requirements, including JCAHO, Department of Health, funding agencies, FDA, HIPAA and others. Ensures that regulatory requirements are met and maintained

Credentials:

Education or Equivalent Experience:

H.S. Diploma/GED (Required) with

Education Specialization:

Equivalent Experience and 10+ years Operations and maintenance of

Physical Plant Education Specialization:

Equivalent Experience with 5+ years' Experience in Hospital Physical Plant preferred

Associate of Arts or Science Education Specialization:

Equivalent Experience:

• And Prior supervisor experience w/building maintenance preferred We believe that the best care for our patients starts with the best care for our employees.

Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.