Service Manager - Recon Store

Service Manager•Recon Store Viva Ford•3.1 El Paso, TX Job Details 12 hours ago Qualifications Vendor relationship building Collision repair shop experience Full Job Description Service Manager•

Recon Store Location:

El Paso, TX, 79912 Job Overview We are seeking an experienced and motivated Service Manager to lead our recon store in El Paso, TX. The ideal candidate will have a strong background in managing service operations within the automotive collision repair industry, ensuring high-quality service delivery, customer satisfaction, and efficient workflow management. Key Responsibilities Oversee daily operations of the recon collision service department to ensure smooth and efficient workflow. Manage and coordinate service staff, including technicians and support personnel. Ensure all collision repairs meet company quality standards and customer expectations. Develop and maintain strong relationships with customers, vendors, and insurance representatives. Monitor and manage service schedules, work orders, and repair timelines to maximize productivity. Implement and enforce safety protocols and compliance with industry regulations. Handle customer inquiries, complaints, and resolve issues promptly and professionally. Prepare reports on service department performance, including productivity, quality, and customer satisfaction metrics. Train and mentor service team members to enhance skills and performance. Qualifications Proven experience as a Service Manager in a recon collision or automotive repair environment. Strong knowledge of collision repair processes, tools, and industry standards. Excellent leadership, communication, and organizational skills. Ability to manage multiple priorities and work effectively under pressure. Customer-focused mindset with a commitment to quality service. Familiarity with relevant software and management systems is a plus. Valid driver's license and reliable transportation. How to Apply If you are a dedicated professional looking to join a dynamic team in El Paso, TX, please submit your resume and cover letter for consideration.