Service Supervisor

Service Supervisor Tom Thumb - 3.3 Grand Prairie, TX Job Details Full-time 19 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Bereavement leave Life insurance Paid sick time Qualifications Customer communication Full Job Description Position Summary The Service Supervisor is responsible for overseeing front-end operations to ensure fast, friendly, and accurate service. This role supports store leadership by supervising cashiers and service desk associates, maintaining efficient checkout flow, ensuring cash handling accuracy, and delivering an exceptional customer experience. Key Responsibilities Front-End Operations Supervise daily operations of checkstands, self-checkout, and service desk Manage staffing levels to ensure efficient customer flow and minimize wait times Support opening, closing, and shift transitions Monitor front-end performance and address operational issues in real time Customer Service Deliver and model excellent customer service standards Resolve customer concerns, complaints, and escalations professionally Assist with returns, exchanges, and service desk transactions Create a welcoming and positive shopping environment Cash Handling & Compliance Ensure register accuracy and proper cash handling procedures Perform till counts, audits, pickups, and end-of-day balancing Enforce company policies, procedures, and loss prevention practices Maintain accountability to minimize shrink and errors Team Leadership Train, coach, and develop front-end associates Delegate tasks and ensure completion of daily priorities Promote teamwork, efficiency, and accountability Maintain a positive, professional work environment Store Communication & Support Communicate promotions, updates, and expectations to front-end team Coordinate with other department leaders to support overall store operations Assist with scheduling and coverage as needed Qualifications High school diploma or equivalent preferred Previous cashier, front-end, or customer service experience required Supervisory or leadership experience preferred Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Basic math and computer skills Physical Requirements Ability to stand for extended periods Frequent walking, bending, and reaching Ability to lift up to 25 lbs occasionally Work Environment Retail grocery setting Fast-paced, high customer interaction environment Flexible schedule including evenings, weekends, and holidays

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay

• , PTO/Vacation pay
• , paid holidays
• , bereavement pay and retirement benefits (pension and/or 401(k) eligibility).

Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. For roles in

Washington State:

Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (

NYSE:

ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).