Automotive Service Manager (Dealership experienced)

Company Overview At our dealership group, we are dedicated to delivering exceptional automotive service and customer satisfaction. As a leading player in the industry with multiple locations, we pride ourselves on fostering a dynamic and supportive environment where teamwork and expertise drive success. Job Summary We are seeking an energetic and detail-oriented Automotive Service Manager to lead our service department. In this pivotal role, you will oversee daily operations, ensure top-quality vehicle repairs, and cultivate strong relationships with customers. Your leadership will inspire your team to deliver outstanding service while maximizing efficiency and profitability. Duties Manage the entire service department, including scheduling, workflow, and customer interactions Supervise service technicians and mechanics, providing guidance on automotive diagnostics, repairs, and maintenance procedures Oversee vehicle repair processes such as oil changes, brake repairs, transmission work, alignment, suspension, tire services, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs Drive upselling initiatives by recommending additional services like auto estimating and service writing to enhance customer satisfaction and dealership revenue Ensure adherence to safety protocols and quality standards across all service operations Handle customer inquiries and complaints professionally to foster trust and loyalty Monitor parts inventory levels and coordinate with vendors for timely procurement Qualifications Proven dealership experience with a strong background in auto service management Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures including transmissions, oil changes, brakes, suspensions, tires, diesel engines, shocks & struts, and auto body work Experience in service technician supervision and automotive repair processes Excellent customer service skills with the ability to communicate technical information clearly Proficiency in auto estimating software and service writing practices Ability to upsell services effectively while maintaining integrity Strong organizational skills with cash handling experience preferred Knowledge of automotive sales processes is a plus Join us as an Automotive Service Manager to lead a passionate team dedicated to delivering top-tier automotive care. Bring your expertise in automotive diagnostics and repair while inspiring excellence in customer service — your leadership will make a difference every day!

Pay:

$168,000.00 - $260,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Automotive Dealership Service Management :

5 years (Required)

Work Location:

In person