Position Overview Rocky Ridge Tyler RV Center is seeking an experienced and motivated Service Manager to lead our service department. The ideal candidate will have a strong background in RV, automotive, or marine service and repair, along with proven leadership and customer-service skills. The Service Manager is responsible for overseeing daily department operations, managing technicians, coordinating workflow, maintaining quality standards, and ensuring every customer receives professional and timely service. Key Responsibilities Oversee the daily operations of the service department. Manage, mentor, and support a team of service technicians. Schedule service appointments and coordinate the department's daily workflow. Ensure all repairs and maintenance are completed accurately, efficiently, and to dealership standards. Provide guidance on RV diagnostics, repairs, and service procedures. Communicate with customers regarding service needs, repair status, costs, and completion timelines. Address customer questions and concerns promptly and professionally. Monitor productivity, repair quality, and department performance. Identify opportunities to recommend additional services and products that benefit the customer. Maintain accurate records of repairs, parts used, customer communications, and completed services. Assist with recruiting, onboarding, and training new service employees. Ensure compliance with dealership policies, safety procedures, and applicable regulations. Promote a positive, organized, and team-focused work environment. Work with dealership leadership to improve service-department efficiency, profitability, and customer satisfaction. Qualifications Previous experience in a service-management or service-leadership role. Strong knowledge of RV repair processes and service-department operations. RV, automotive, or marine service experience preferred. Proven ability to lead, train, and motivate a team. Excellent communication, organization, and problem-solving skills. Strong commitment to customer satisfaction. Ability to manage multiple priorities in a fast-paced environment. Attention to detail and the ability to maintain accurate records. Experience with cash handling, service sales, or dealership operations is preferred. Basic computer skills and the ability to learn dealership-management systems. Valid driver's license and an acceptable driving record. Work Requirements Full-time, in-person position. Day-shift availability. Weekend availability as needed. Ability to move throughout the service department and dealership property. Ability to work in both indoor and outdoor conditions as required. Join Our Team If you have the experience and leadership skills needed to operate a successful service department, we encourage you to apply for the Service Manager position at Rocky Ridge Tyler RV Center.

Pay:

$50,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person