Service Manager

Job Summary:

Manages service operations within the dealership to maximize return on investment and optimizes Service Department processes to ensure customer satisfaction. Grows service labor sales and controls expenses.

Job Duties:

Develops, communicates, and monitors Service Department processes to ensure customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives Executes Service Department marketing plan and monitors monthly to achieve departmental goals Coordinates customer clinics, field days, and related promotional events Submits service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Ensures all departmental tools, equipment, and vehicles are in good working order and DOT vehicles are in compliance Manages recruiting, staffing and employee development activities for employees reporting to this position Coaches employees who drive company vehicles to follow established protocols to ensure safe driving behaviors adhering to GeoTab and Lytx guidelines, etc. And other duties as assigned

Qualifications/Requirements:

3+ years experience in Service Department operations Ability to use Microsoft Office and the internet Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Ability to work extended hours and weekends Excellent customer service skills High School Diploma or equivalent experience Valid Driver's License with a clean driving record