Head of Maintenance Operations

Head of Maintenance Operations 3.3 3.3 out of 5 stars 901 N 1200 W, Orem, UT 84057 From $48,000 a year - Full-time Fairfield by Marriott Provo/Orem and Towneplace Suites by Marriott Provo/Orem 2,989 reviews From $48,000 a year -

Full-time Head of Maintenance Operations Pay:

$48,000+ DOE We are searching for a skilled professional to fill our exciting new role as Head of Maintenance Operations at the Fairfield Inn & Suites and the Towneplace Suites in Orem, UT to lead and oversee the overall success of maintenance operations across two Marriott locations by promoting quality assurance standards, operational excellence, safety awareness, team accountability, and exceptional guest experience. This role requires a hands-on leader with a willing, urgent, solution-oriented, and can-do attitude who can effectively balance responsibilities between both properties while supporting maintenance teams, hotel leadership, and operational goals. The Head of Maintenance Operations is responsible for ensuring both properties operate efficiently, safely, and proactively through strong leadership, communication, training, organization, and accountability.

Principal Roles and Responsibilities:

• Oversee all maintenance operations across two hotel locations, ensuring consistency in standards, execution, communication, and overall property condition.
• Provide leadership, direction, support, and accountability to Maintenance Managers at both locations.
• Maintain balanced operational focus between both properties unless otherwise directed due to emergencies, staffing needs, major projects, or management coverage.
• Step into operational leadership when a Maintenance Manager is absent, during hiring transitions, or when additional support is required.
• Effectively perform and oversee all duties related to hotel maintenance operations.
• Coordinate, supervise, educate, and train maintenance staff on safety procedures, operational standards, preventive maintenance, emergency response, and company expectations.
• Partner with General Managers on hiring, onboarding, coaching, corrective action, performance management, and termination processes as needed.
• Ensure execution and accountability of both hotels' preventive maintenance programs and property improvement initiatives.
• Manage and respond to maintenance emergencies, crisis situations, and urgent operational issues in a calm, professional, and solution-focused manner.
• Maintain and repair interior and exterior building systems including guest rooms, public areas, laundry equipment, kitchen/refrigeration equipment, lighting, HVAC systems, plumbing, pools, and other operational equipment.
• Ensure both properties maintain compliance with brand standards, safety requirements, inspections, training requirements and operational expectations.
• Establish and maintain procedures to ensure security and accountability of inventory, tools, supplies, equipment, furniture, televisions, and maintenance assets.
• Monitor purchasing, inventory levels, organization, and replenishment of maintenance supplies to minimize waste and control costs.
• Work collaboratively with all hotel departments to support operational success and provide superior guest service.
• Maintain awareness of hotel occupancy, room availability, and operational priorities to ensure timely completion of maintenance needs.
• Ensure out-of-order rooms are restored to sell status quickly and efficiently.
• Service, maintain, and oversee proper use of maintenance equipment and tools.
• Participate in leadership and management meetings as required.
• Maintain professional presentation, communication, organization, urgency, ownership, and follow-through at all times.
• Promote a culture of teamwork, accountability, positivity, and "whatever it takes" service.
• Perform all other duties and responsibilities assigned by ownership or management.

Leadership Expectations:

• Lead by example through professionalism, urgency, accountability, and positive attitude.
• Demonstrate strong organizational and communication skills.
• Maintain consistent visibility and engagement at both hotel locations.
• Effectively prioritize competing operational demands across properties.
• Build strong relationships with teams, vendors, managers, and hotel leadership.
• Take ownership of operational success and problem resolution.
• Foster a culture focused on safety, consistency, training, and continuous improvement.

Physical Requirements:

• Carry, lift, push, pull, and move items weighing up to 50 pounds independently. Heavier items may require team lifting.
• Frequent bending, stooping, kneeling, climbing, standing, crawling, and movement throughout both hotel properties.
• Ability to respond to emergencies and operational issues at either property as needed.

We are an equal opportunity employer

Job Type:

Full-time Pay:

From $48,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance On-the-job training Paid sick time Paid time off Tools provided Vision insurance

Work Location:

In person