An Automotive Service Manager oversees mechanics and other workers who service and make fixes to automobiles. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.
$100,000 - $115,000 per year, depending on experience A growing, established home services company in the Tacoma area is looking for an experienced, driven, and people-focused Plumbing & Electrical Manager to lead our Plumbing and Electrical departments. This is an exciting opportunity for a proven leader who knows the trades, understands what it takes to run successful service operations, and is passionate about developing great people. As the Plumbing & Electrical Manager, you'll play a critical role in shaping the future of these departments — leading technicians, driving operational excellence, improving customer experiences, and building a culture where employees can grow rewarding careers. Compensation & Benefits $100,000 - $115,000 per year (based on experience and qualifications) Performance-based bonus eligibility Medical, dental, and vision insurance Paid time off Company vehicle or vehicle allowance (role-dependent) Ongoing training and leadership development What You'll Do Lead & Develop Your Team Lead, coach, and mentor Plumbing and Electrical technicians, apprentices, and support staff Build a high-performing team focused on professionalism, accountability, teamwork, and customer service Conduct regular one-on-ones, performance reviews, ride-alongs, and coaching sessions Identify training and development opportunities to help team members advance their careers Develop future leaders and create clear career paths within the departments Foster a positive culture where employees feel valued, supported, and motivated to succeed Drive Department Performance Oversee daily operations of the Plumbing and Electrical departments Establish and monitor department goals, KPIs, revenue targets, profitability, and productivity Analyze performance data and identify opportunities for improvement Ensure technicians have the tools, equipment, training, and resources needed to succeed Work closely with Dispatch, Customer Service, Sales, and other departments to maximize efficiency Help develop staffing plans and participate in recruiting, interviewing, and hiring top talent Ensure company policies, procedures, safety standards, and industry regulations are followed Deliver an Exceptional Customer Experience Ensure every customer receives a professional, high-quality experience Support technicians with challenging service calls, customer concerns, and technical issues Help establish consistent service standards across both departments Review customer feedback and identify opportunities to improve the customer journey Technical & Operational Excellence Provide technical guidance and support to Plumbing and Electrical teams when needed Stay current on industry trends, technology, codes, products, and best practices Ensure work is completed safely, efficiently, and to company standards Assist with developing and maintaining department processes and standard operating procedures Monitor inventory, vehicles, tools, and equipment to ensure technicians are properly equipped Partner with leadership on pricing, product offerings, service processes, and business initiatives What We're Looking For Significant experience in Plumbing and/or Electrical service Previous management, supervisory, or leadership experience Strong understanding of residential service operations Excellent communication and interpersonal skills Proven ability to coach, motivate, and hold employees accountable Strong problem-solving and decision-making abilities Experience managing department performance and financial goals A customer-first mindset Strong organizational and time-management skills Ability to work in a fast-paced, changing environment Valid driver's license and acceptable driving record Knowledge of applicable Washington state and local codes, regulations, and safety requirements Why Join Us We believe our people are our greatest asset. This role offers the opportunity to make a significant impact — not just on the Plumbing and Electrical departments, but on the people and customers who make our company successful.
You'll:
Lead and grow multiple service departments Build and develop high-performing teams Make meaningful improvements to operations Influence company strategy and department direction Develop future leaders Work alongside an experienced leadership team Build a long-term career with a growing home services company We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Job Type:
Full-time Pay:
$100,000.00 - $115,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Vision insurance Application Question(s): Are you currently subject to a non-compete, restrictive covenant, or similar employment agreement that may limit your ability to accept this role?
Experience:
leadership or management: 2 years (Preferred) plumbing and/or electrical service: 2 years (Preferred)
